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Thank you so much for purchasing our theme! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have read the documentation (Thefox Doc, Cesis Doc) , which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage. You can check it here
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 hours to receive an answer to your ticket.
  • Before asking questions, please make sure you search through the open tickets to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check WPBuilders.co
  • You have to understand that you buy the item as it is. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, i even write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to contact the WPbuilders.co Team.
  • Post as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give us!

Once again, thanks for the purchase! Hope you enjoy our work.

Public Tickets

Kevin Stansbury Update theme   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 1 week ago   2 Most recent comment from TheFox Support:Hello Kevin, We checked your site and it seems that you are using the latest version of the theme now.If you are using the latest version of the theme you should be able to enable the auto-update usin ... 2v4kmh jvtc6nClosed Pre-Sales Questions   Updated 3 weeks ago   1 Most recent comment from 2v4kmh:21dsgt wallypinkard I have one member description that is populating every member   Cesis | Responsive Multi-Purpose WordPress Theme   Updated 3 weeks ago   3 Most recent comment from TheFox Support:Glad to hear that,For the other issue you are having we will need the error log from your server.Best regards Rodney Open Ticket   Cesis | Responsive Multi-Purpose WordPress Theme   Updated 3 weeks ago   2 Most recent comment from TheFox Support:Hello Rodney,Yes we do, Ticksy are just upgrading their system and it seems that notifications are falling hardly and our new support staff didn't bother to check the forum.We are now looking for ... wm_melton55 Site Unavailable - Theme Issue   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 3 weeks ago   2 Most recent comment from TheFox Support:Hello,We have forwarded your message to the dev team.We are currently waiting for a reply from theme, if we don't get back to you directly it means that it will be fixed in a future update.