Thank you so much for purchasing our theme! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have read the documentation, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage. You can check it here
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 hours to receive an answer to your ticket.
  • Before asking questions, please make sure you search through the open tickets to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item as it is. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, i even write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to contact the Codeable.com Team.
  • Post as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give us!

Once again, thanks for the purchase! Hope you enjoy our work.

Public Tickets

Logan Stark 3 issues Logo positioning and Text Color change on hover   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 6 hours ago   1 Most recent comment from Logan Stark:Hello I would appreciate some assistance with this mock up that I am currently creating. 1) I need to move the logo to the all the way to the left. (similar to the way it looks when left is select ... Toni Tripadvisor Icon add   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 1 day ago   6 Most recent comment from TheFox Support:Hello Janna, You need to de-enqueue the orignal file or just add new css and font file from the child theme functions.php but if you only add need css and font the theme will try to load it 2 times. D ... Janna Bootstrap   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 1 day ago   6 Most recent comment from TheFox Support:We closed the ticket. Do not hesitate to contact us if you have more questions. Regards. kalai Portfolio tags   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 3 days ago   2 Most recent comment from TheFox Support:Hello Kalai, 1. The Portfolio will show all the tags that the project loaded on the page use. If you have only 2 posts loaded in your page and that those post only use the tag : design, photography yo ... Devin Meek Wordpress failure notice   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 3 days ago   4 Most recent comment from TheFox Support:Hello Devin, We know that GoDaddy is using script and blocking bulk action, we can't really recommend GoDaddy and HostGator, make sure to tell them the theme is working on other server / sites and we ...