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Thank you so much for purchasing our theme! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have read the documentation, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage. You can check it here
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 hours to receive an answer to your ticket.
  • Before asking questions, please make sure you search through the open tickets to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item as it is. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, i even write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to contact the Codeable.com Team.
  • Post as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give us!

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Tomoyuki How to change the font of "Custom Heading"   Updated 2 hours ago   6   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Chirag, It seems that ticksy had a problem and this thread is not readable any more. It depends on the font you want to use, if it's a default font or a premium font. I am sorry but could ... Josh Elwood Dropdown Menu Opacity   Updated 1 day ago   13   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Josh, Glad to have been able to help you! You're welcome! Do not hesitate to contact us if you have more questions. Have a nice weekend! Regards. Jason Ryan Header Type Dropdown Select   Updated 1 day ago   4   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Jason, The main difference is the spacing and the hover effect or border position. Do not hesitate to contact us if you have more questions. Regards. Honza Read more   Updated 3 days ago   4   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Honza, Then go edit this file : Thefox/functions/rd_theme_functions/rd_custom_excerpt.php and change Read more and Read more > to the text you want to you. Do not hesitate to contact us ... Pong Center Under Bar Text   Updated 4 days ago   5   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Pong, You can use this custom css : #footer_coms .f_message_left { padding:0; display:inline-block; float:none; text-align:center; } #footer_coms .wrapper { text-align:center; } That ... Jeff Menu Highlight   Updated 4 days ago   4   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Jeff, I think our team added this feature to the latest updated. Which version of the theme are you currently using? Regards Brad Two columns, 1 with full photo, other with text   Updated 5 days ago   8   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Slava, I am sorry but can you post this question in one of your private ticket. Also if you want to do this you will need to use a full width content row. If you could explain exactly ... Cory Current Menu Text Color   Updated 1 week ago   4   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Cory, The transparent header text color is set to white by default, if you want to change the text color of the sticky header ( shrinked header ) go to Thefox > Styling Then change ... Alison Private Ticket #847959   Updated 1 week ago   1   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from Alison: Please can someoe get back to me ASAP regarding  Private Ticket #847959? Its extremely urgent. Rodrigo Zuluaga Polylang   Updated 1 week ago   4   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Rodrigo, For this moment we don't have the plan to do this for our next update but we will look into this. Do not hesitate to contact us if you have more questions. Regards. Pong Overlay and Ultimate VC Addons   Updated 1 week ago   2   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Pong, The problem is that the Ultimate VC Addons is overwriting our theme Row option, so it's not possible. The other thing you could do is modify the ultimate vc ... Václav Hooks and functions   Updated 1 week ago   6   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Freshy Sites, We added hooks for all our functions and shortcodes but the header is generated dynamically with the theme options. You should be able to change it using a child theme and ... Sean Blog Page   Updated 1 week ago   4   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Sean, If you have set the read more tag in your post then you need to go edit the post and remove the read more tag. Or it's because you have set to automatically cut the post entry in ... Gustavo Blog Template   Updated 2 weeks ago   2   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Gustavo, Maybe the problem is that you have set the posts page from Settings > reading. Go to Settings > Reading and make sure to leave the "Posts page" to blank and not set it to your ... Pong List bullets color   Updated 2 weeks ago   2   TheFox | Responsive Multi-Purpose WordPress Theme Most recent comment from TheFox Support: Hello Pong, You just want to change the bullet color? This is not possible without customization of the list ...
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