Hello, Let me first of all say that I really do love your theme, and I will continue to use it as I've enjoyed it over most other themes that I have used. Job well done!
I have been getting reports of extremely long load times on a website that uses TheFox theme. Pingdom is testing it on average around 16 seconds to load, and the hosting company it is with says that the theme is "very heavy" hence the long load times.
I have tried disabling all unneeded plugins and have made the size of the pages as small as possible, but there still seems to be an issue. Any help or suggestions would be greatly appreciated.
I don't know, checking the site we don't have any speed issue, from where are you testing the server, when you had this 16 sec load time, which apps / site where you using?
If you can give us more information it would be nice.
tools.pingdom.com seems to show the worst speed at anywhere between 16 - 40 seconds. My latest test on GTMetrix shows a speed of 13.8 seconds. Again, I don't seem to experience any sluggishness, as it loads on my machines within 3 - 4 seconds, but my client swears it takes his 15+ seconds every time to load.
This is really strange but the site load everything with 6sec except one small gif from the slider revolution.
Since you have the page pre-loader activated the page won't show until all the file has been downloaded from the page, so if your friend pc act the same as the pingdom speed test then yes, it will feel like the page take a lot of time to load.
Try to disable the loader and ask it to check the page.
Hey Fox! I hope you had a wonderful Easter weekend! I did notice that loader as well coming from the slider. However, even when I disabled the slider completely and re-tested, the results seemed to be the same. I've attached a picture of the results without the slider.
I appreciate your help on this issue, so thank you so much for your time and patience to help me out.
Disabling the loader will make the page to load faster because the page will be shown completely even if that small loading gif from Slider revolution is not loaded.
If you keep the loader it will not show the page until that image is loaded ( the one that takes 15 sec to load, we don't know why ).
Currently what is the Slider revolution version you are using?
If you disable the Slider revolution you should have better result, if possible try to contact your host support and ask them why the server can't get to this file.
I have tried disabling the loader completely, and the results seem to remain the same.
The slider revolution version I have is: 5.3.1.5
I'm thinking it has to do with their "tree estimate" calculator. When I swap out their calculator (which has up to 900 fields when you select all 15 options...) to a lighter version, my speed test results come flying in at under 3 seconds.
The plugin that I'm using for that form is called Calculated Field Forms. I'm hoping that is the issue, as nothing else seems to change the results as dramatically as that.
But that's still strange that the slider revolution file is blocked from loading until the end, maybe you should try to update the plugin if you still have speed problem.
Hello,
Let me first of all say that I really do love your theme, and I will continue to use it as I've enjoyed it over most other themes that I have used. Job well done!
I have been getting reports of extremely long load times on a website that uses TheFox theme. Pingdom is testing it on average around 16 seconds to load, and the hosting company it is with says that the theme is "very heavy" hence the long load times.
I have tried disabling all unneeded plugins and have made the size of the pages as small as possible, but there still seems to be an issue. Any help or suggestions would be greatly appreciated.
Thank you in advance,
Hello Joel, thanks for purchasing Thefox!
We are glad you like our theme! Thanks a lot!
We tried to access ytour site : http://www.robstreeremoval.com/quick-calculator/
But when checking on GTmetrix and when we try to access it, it loads really fast.
https://drive.google.com/file/d/0B4U2I7SLFLQYcGN5a1pMemtUUWs/view?usp=drivesdk
Where is the server located and where are you located when you try to load the site?
Also did you already optimized the server settings?
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Thank you so much for your response to this thread.
The server is being hosted with a company called Webnames.ca. As for their exact server location, I'm unsure.
Webnames seemed adamant that any issue regarding speed was due to the website or TheFox theme :/
EDIT: Their office is located in Vancouver BC, Canada. That would be my best guess for their server location.
Hello Joel,
I don't know, checking the site we don't have any speed issue, from where are you testing the server, when you had this 16 sec load time, which apps / site where you using?
If you can give us more information it would be nice.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Happy Friday!
tools.pingdom.com seems to show the worst speed at anywhere between 16 - 40 seconds. My latest test on GTMetrix shows a speed of 13.8 seconds. Again, I don't seem to experience any sluggishness, as it loads on my machines within 3 - 4 seconds, but my client swears it takes his 15+ seconds every time to load.
Hello Joel,
Thanks happy weekend!
Ok, we checked on pingdom, and we noticed this : https://drive.google.com/file/d/0B4U2I7SLFLQYVUhOVlVINmg4UTA/view?usp=drivesdk
This is really strange but the site load everything with 6sec except one small gif from the slider revolution.
Since you have the page pre-loader activated the page won't show until all the file has been downloaded from the page, so if your friend pc act the same as the pingdom speed test then yes, it will feel like the page take a lot of time to load.
Try to disable the loader and ask it to check the page.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hey Fox!
I hope you had a wonderful Easter weekend! I did notice that loader as well coming from the slider. However, even when I disabled the slider completely and re-tested, the results seemed to be the same. I've attached a picture of the results without the slider.
I appreciate your help on this issue, so thank you so much for your time and patience to help me out.
Hello Joel,
Disabling the loader will make the page to load faster because the page will be shown completely even if that small loading gif from Slider revolution is not loaded.
If you keep the loader it will not show the page until that image is loaded ( the one that takes 15 sec to load, we don't know why ).
Currently what is the Slider revolution version you are using?
If you disable the Slider revolution you should have better result, if possible try to contact your host support and ask them why the server can't get to this file.
They should be able to tell you.
Waiting for more information.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
I have tried disabling the loader completely, and the results seem to remain the same.
The slider revolution version I have is: 5.3.1.5
I'm thinking it has to do with their "tree estimate" calculator. When I swap out their calculator (which has up to 900 fields when you select all 15 options...) to a lighter version, my speed test results come flying in at under 3 seconds.
The plugin that I'm using for that form is called Calculated Field Forms. I'm hoping that is the issue, as nothing else seems to change the results as dramatically as that.
Hello Joel,
The problem is probably this plugin then.
But that's still strange that the slider revolution file is blocked from loading until the end, maybe you should try to update the plugin if you still have speed problem.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme