Comments Veronica started the conversationSeptember 4, 2017 at 2:42amHello TheFox,The site loads more slowly on the firefox browser. Also scroll with the middle mouse button does not work well on firefox. the page drops to shots. On google chrome works well, even on smartphones. I have optimized the images as indicated in your documentation. The problem occurs only on the firefox browser.RegardsVeronica 895TheFox repliedSeptember 5, 2017 at 1:14amHello Veronica,Can you tell us what version of firefox and what os you are using ( windows, mac, and which version )Also are you using any addons on firefox?Regards--------------------- Hosting we recommend ( Free SSL and CDN included in all plan ). Speed up your site with Autoptimize Test your site with GTmetrix and fix the issue to make it faster How to Update your Theme Veronica repliedSeptember 5, 2017 at 10:07amHello TheFox,I use the version 55.0.3, I don't use any addons, my OS system is WIndows 10 Pro.I've also tried other pc with windows 7.RegardsVeronica 895TheFox repliedSeptember 6, 2017 at 12:19amHello Veronica,We noticed the mouse scrolling problem, are you using any custom plugins that has scroll related functions?Regards--------------------- Hosting we recommend ( Free SSL and CDN included in all plan ). Speed up your site with Autoptimize Test your site with GTmetrix and fix the issue to make it faster How to Update your Theme Veronica repliedSeptember 6, 2017 at 8:15amHello TheFox,You were right, I had a plugin with scroll mouse function, if I disable it, Firefox works fine. I will contact the support of that plugin. Thanks for your help.RegardsVeronica 895TheFox repliedSeptember 7, 2017 at 1:35amHello Veronica,Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards.--------------------- Hosting we recommend ( Free SSL and CDN included in all plan ). Speed up your site with Autoptimize Test your site with GTmetrix and fix the issue to make it faster How to Update your Theme Sign in to reply ...
Hello TheFox,
The site loads more slowly on the firefox browser. Also scroll with the middle mouse button does not work well on firefox. the page drops to shots.
On google chrome works well, even on smartphones.
I have optimized the images as indicated in your documentation. The problem occurs only on the firefox browser.
Regards
Veronica
Hello Veronica,
Can you tell us what version of firefox and what os you are using ( windows, mac, and which version )
Also are you using any addons on firefox?
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hello TheFox,
I use the version 55.0.3, I don't use any addons, my OS system is WIndows 10 Pro.
I've also tried other pc with windows 7.
Regards
Veronica
Hello Veronica,
We noticed the mouse scrolling problem, are you using any custom plugins that has scroll related functions?
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hello TheFox,
You were right, I had a plugin with scroll mouse function, if I disable it, Firefox works fine. I will contact the support of that plugin.
Thanks for your help.
Regards
Veronica
Hello Veronica,
Glad to hear that!
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme