Hi - we recieved an email of an update to The Fox theme - and I can see that we can choose from downloading WP-files only /approx 38 mb) or the entire theme (430 mb). According to the installation instructions we should delete the fox -theme and reinstall it. Is this really true or should We use the "wp-only" package. If so - howto - when we try to install it - it just states "the link has expired" - also when uploading the file directly to our WP installation as a Zip File.
Thanks for your email - we downloaded your plugin and everything worked plendid until we should update the Theme.
It says that an update is available - but upon updating an errors states:
Update has failed: The update can not installed as we were unable to copy some files. This often occurs when there is mismatch between the filpermissions.
If you have this error then it is a problem related to your server folder permission and maybe your server settings.
Please contact your host and ask theme to change the folder permissions so you can upload / create new things and to change the server settings to the one you can find in this article :
The other solution is like you said in your original post, to deactivate Thefox ( switch to an other theme ) then delete it, then upload the newest version you downloaded from themeforest ( the 40~mb file, not the 400mb )
Hope this will fix the problem.
Do not hesitate to contact us if you have more questions.
Hi - we recieved an email of an update to The Fox theme - and I can see that we can choose from downloading WP-files only /approx 38 mb) or the entire theme (430 mb). According to the installation instructions we should delete the fox -theme and reinstall it. Is this really true or should We use the "wp-only" package. If so - howto - when we try to install it - it just states "the link has expired" - also when uploading the file directly to our WP installation as a Zip File.
Thanks in advance.
Brdgs
Daniel
Hello Daniel, thanks for purchasing Thefox!
You should check this article ( auto update part )
Theme update
This is the easiest way to update the theme!
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi,
Thanks for your email - we downloaded your plugin and everything worked plendid until we should update the Theme.
It says that an update is available - but upon updating an errors states:
Update has failed: The update can not installed as we were unable to copy some files. This often occurs when there is mismatch between the filpermissions.
Hello Daniel,
If you have this error then it is a problem related to your server folder permission and maybe your server settings.
Please contact your host and ask theme to change the folder permissions so you can upload / create new things and to change the server settings to the one you can find in this article :
What To Do If Demo Content Import Fails
The other solution is like you said in your original post, to deactivate Thefox ( switch to an other theme ) then delete it, then upload the newest version you downloaded from themeforest ( the 40~mb file, not the 400mb )
Hope this will fix the problem.
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme