I used yahoo to host my wordpress site. I've used dreamhost in the past but for email issues I wanted to stick with Yahoo on this one. Yahoo made me install the them in a blog folder. I did not like that all the pages said blog so I was trying to take the blog part out of the name. I went to the general setting in wordpress to try and take the blog part of the address out and now I can not get into the dashboard anymore. The wordpress address (URL) http://worldfamousfare.com/blog and the Site address (url) http://worldfamousfare.com/blog. I deleted the /blog and saved the setting and I can not figure out how to get back to the dashboard. Any help would be appreciated.
I can not get the them to install at all. I have deactivated the original upload and have tried to re-uplaod the zip file multiple times it is not working at all. I can get all the other wordpress themes to work with no problem at all. Every time I try to install the zip file and activate the theme it crashes the whole wordpress and I can longer get into the dashboard for wordpress. If you can not provide me with any support can you please reimburse me the $60 for the theme I purchased? I have spent countless hours on the phone with yahoo trying to figure this out.
We have the documentation on how to install the theme via FTP.
I am sorry but themeforest support doesn't cover theme installation or demo content import.
You need to do this part yourself, also this is something that your hosting should be able to help and guide you, settings the ftp is something that your hosting company is definitely supposed to do.
I have spent numerous hours with yahoo and getting no help at all. I have attached two image to show you my issue. Hopefully this will help. Yahoo does not support anything to do with wordpress other than installation. If there is no support for this can you please refund me for this purchase and I will purchase a theme that does provide the support that I need?
I am sorry but if your hosting doesn't let you install in the main directory of your site and need you to get a sub folder and that you don't have access to the ftp then you will never be able to get wordpress address and site address to be the same.
Just keep the WordPress address with the /blog and change the site address to the url without /blog
If that doesn't work and you don't have access to ftp or Yahoo is not willing to help you with this we can't do anything, that has nothing to do with the theme support and if you want something like this to be set up you won't be able to get it from any other theme support either because this is not in the themeforest contract and the main problem here is that we can't help you anyway if Yahoo doesn't let you change any hosting settings or won't let you get to the ftp.
I don't know how much you are paying Yahoo but it seems that their service is really bad.
Also make sure that they are offering WordPress full feature and not only the "Blog" part of wordpress.
Do not hesitate to contact us if you have more questions.
This has been extremely frustrating. When you respond to the ticket will you please real the other messages as well as respond to ALL the questions? I indicated in a previous message that I do in fact have access to the ftp. To reiterate I had the theme uploaded originally and it worked. I changed the part where I deleted the blog where the theme was initially downloaded and it has since crashed my site including the dashboard. I have deactivated the theme in the yahoo dashboard and started the process all over again multiple times and it is still not working. For some reason I think it has some old file it keeps looking for. Can you please tell me how I can permanently get rid of the original download so I can upload from the beginning. Other themes work with no problem, but as soon as I upload cesis it crashes. I don't think it is a really big problem. I just can't figure it out.
IF YOU CAN NOT HELP ME WITH THIS, CAN YOU PLEASE REFUND MY $60?????
We made the modifications we asked you to do in the previous reply, check the settings Tab to see what we changed and we update wordpress to the latest version and we were able to activate the theme without any problem.
Do not hesitate to contact us if you have more questions.
Thank you so much for getting that to work. The only problem that I am having now is that the home page is the only one that works. All the other pages are giving me a 404- not found
I am sorry but I don't understand how the Yahoo hosting works, it is the worst hosting interface we have seen so far, we are not allowed to change permalinks ( the thing that is causing problem right now and not linking page with the link given ) the backend is very slow and not we are not even allowed to change permalinks or the default wordpress settings we get a pop up saying it may broke the site which is totally stupid.
How much are you paying for this hosting, we might be able to recommend better hosting that work 100% better than this one.
Also the first time we made the changes I think that everything was working correctly.
We agree Yahoo is absolutely terrible. They offer no support for wordpress at all. We use dreamhost for all our other wordpress sites. The other reason we are using Yahoo is because of our email settings. For whatever reason when we use dreamhost we have to have all the emails forwarded to another email address and with Yahoo's email we can view them in yahoo without having to use a forwarded address. One of my coworkers has been using that email attached to the domain for years now and I don't want to have to change it to something that is forwarded.
Also when you first made the changes the other pages were NOT working. I just didn't have the time to get back to working on the site.
Okay I have changed it to be hosted through another company and got it to work. It is asking me to activate the bakery plug-in. I am able to see the back-end editor for bakery but not the front end. Is there some code that I need to input to get all the functions of bakery to work?
I used yahoo to host my wordpress site. I've used dreamhost in the past but for email issues I wanted to stick with Yahoo on this one. Yahoo made me install the them in a blog folder. I did not like that all the pages said blog so I was trying to take the blog part out of the name. I went to the general setting in wordpress to try and take the blog part of the address out and now I can not get into the dashboard anymore. The wordpress address (URL) http://worldfamousfare.com/blog and the Site address (url) http://worldfamousfare.com/blog. I deleted the /blog and saved the setting and I can not figure out how to get back to the dashboard. Any help would be appreciated.
Hello Daniel, thanks for purchasing Cesis!
Unfortunately our support doesn't cover hosting or installation.
The problem here is that all the theme file are installed under the /blog folder.
If you have access to the ftp you can change this.
The best thing would still be to tell your host to change the settings.
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
I can not get the them to install at all. I have deactivated the original upload and have tried to re-uplaod the zip file multiple times it is not working at all. I can get all the other wordpress themes to work with no problem at all. Every time I try to install the zip file and activate the theme it crashes the whole wordpress and I can longer get into the dashboard for wordpress. If you can not provide me with any support can you please reimburse me the $60 for the theme I purchased? I have spent countless hours on the phone with yahoo trying to figure this out.
Hello Daniel,
Did you ask them to change the server settings to the one you can find in this article :
What To Do If Demo Content Import Fails
And ask them to share with you the server error log so we can know what is the problem.
Also can you tell us how much you are paying the yahoo hosting?
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
I have access to the ftp can you please help me with how to proceed?
Hello Daniel,
We have the documentation on how to install the theme via FTP.
I am sorry but themeforest support doesn't cover theme installation or demo content import.
You need to do this part yourself, also this is something that your hosting should be able to help and guide you, settings the ftp is something that your hosting company is definitely supposed to do.
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
I have spent numerous hours with yahoo and getting no help at all. I have attached two image to show you my issue. Hopefully this will help. Yahoo does not support anything to do with wordpress other than installation. If there is no support for this can you please refund me for this purchase and I will purchase a theme that does provide the support that I need?
https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory
Hello Daniel,
I am sorry but if your hosting doesn't let you install in the main directory of your site and need you to get a sub folder and that you don't have access to the ftp then you will never be able to get wordpress address and site address to be the same.
Just keep the WordPress address with the /blog and change the site address to the url without /blog
If that doesn't work and you don't have access to ftp or Yahoo is not willing to help you with this we can't do anything, that has nothing to do with the theme support and if you want something like this to be set up you won't be able to get it from any other theme support either because this is not in the themeforest contract and the main problem here is that we can't help you anyway if Yahoo doesn't let you change any hosting settings or won't let you get to the ftp.
I don't know how much you are paying Yahoo but it seems that their service is really bad.
Also make sure that they are offering WordPress full feature and not only the "Blog" part of wordpress.
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
This has been extremely frustrating. When you respond to the ticket will you please real the other messages as well as respond to ALL the questions? I indicated in a previous message that I do in fact have access to the ftp. To reiterate I had the theme uploaded originally and it worked. I changed the part where I deleted the blog where the theme was initially downloaded and it has since crashed my site including the dashboard. I have deactivated the theme in the yahoo dashboard and started the process all over again multiple times and it is still not working. For some reason I think it has some old file it keeps looking for. Can you please tell me how I can permanently get rid of the original download so I can upload from the beginning. Other themes work with no problem, but as soon as I upload cesis it crashes. I don't think it is a really big problem. I just can't figure it out.
IF YOU CAN NOT HELP ME WITH THIS, CAN YOU PLEASE REFUND MY $60?????
https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory
Hello Daniel,
We switch the ticket to private, can you please give us access to your dashboard and to the ftp so we can check what is happening.
The thing we need you to do is to reset the Server cache, doing this may fix the problem.
If it doesn't then please give us the access.
Also did you tried what we suggested in our previous reply :
Keep the WordPress address with the /blog and change the site address to the url without /blog
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hello Daniel,
We made the modifications we asked you to do in the previous reply, check the settings Tab to see what we changed and we update wordpress to the latest version and we were able to activate the theme without any problem.
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
I can not get into the dashboard now.
This is what it looks like
This is what it looks like
Hello Daniel,
The Dashboard link didn't changed :
http://worldfamousfare.com/blog/wp-admin/
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Thank you so much for getting that to work. The only problem that I am having now is that the home page is the only one that works. All the other pages are giving me a 404- not found
Hello Daniel,
I am sorry but I don't understand how the Yahoo hosting works, it is the worst hosting interface we have seen so far, we are not allowed to change permalinks ( the thing that is causing problem right now and not linking page with the link given ) the backend is very slow and not we are not even allowed to change permalinks or the default wordpress settings we get a pop up saying it may broke the site which is totally stupid.
How much are you paying for this hosting, we might be able to recommend better hosting that work 100% better than this one.
Also the first time we made the changes I think that everything was working correctly.
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
We agree Yahoo is absolutely terrible. They offer no support for wordpress at all. We use dreamhost for all our other wordpress sites. The other reason we are using Yahoo is because of our email settings. For whatever reason when we use dreamhost we have to have all the emails forwarded to another email address and with Yahoo's email we can view them in yahoo without having to use a forwarded address. One of my coworkers has been using that email attached to the domain for years now and I don't want to have to change it to something that is forwarded.
Also when you first made the changes the other pages were NOT working. I just didn't have the time to get back to working on the site.
Okay I have changed it to be hosted through another company and got it to work. It is asking me to activate the bakery plug-in. I am able to see the back-end editor for bakery but not the front end. Is there some code that I need to input to get all the functions of bakery to work?