Hi, I'm looking forward to using my cesis theme but so far little luck. At this moment i can't edit the items on a page. For example if I want to edit a textblock, the popup window for editing opens but the only thing i see is the 'work in progress/wait' wheel. See attached screenshot.
I updated to the latest cesis version (30 oct)
I bought a wpbakery licence and updated to the latest version 5.5
currently using Wordpress 4.8.7 (can't update due to unknown reason)
php 7.2 (does that make any difference?)
all these updates haven't solved the problem so far.. Do you have any hints?
Thank you for the help. Indeed the configuration for WPBakery was not correct. I changed it and now it works fine like it should. Very happy!
Today i updated my wordpress, seems there is a conflict between my mac/browsers/firewall (don't know what it is.. but changed computer and it works fine - although not on my mac)
Hi, I'm looking forward to using my cesis theme but so far little luck. At this moment i can't edit the items on a page. For example if I want to edit a textblock, the popup window for editing opens but the only thing i see is the 'work in progress/wait' wheel. See attached screenshot.
all these updates haven't solved the problem so far.. Do you have any hints?
kind regards,
Daan
Hello Daan, thanks for purchasing Cesis!
First, it seems really strange that you can't update WordPress.
What we could think of is a WPbakery page builder not set correctly ( check the activate page builder part )
https://cesis.co/wp-content/uploads/documentation/cesis_documentation.html#use-vc
You should make sure the server use the recommended settings too :
What To Do If Demo Content Import Fails
( php 7.2 should be just fine ).
After that if you still have problem, try to disable any custom plugins you are using.
Re-contact us if that doesn't fix the problem.
Kind regards
---------------------
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How to Update your Theme
Hi,
Thank you for the help. Indeed the configuration for WPBakery was not correct. I changed it and now it works fine like it should. Very happy!
Today i updated my wordpress, seems there is a conflict between my mac/browsers/firewall (don't know what it is.. but changed computer and it works fine - although not on my mac)
Kind regards, from the sunny Netherlands
Daan
Hello Daan,
Glad to hear that!
Hope you had a nice weekend and will have a nice week!
Do not hesitate to contact us if you have more questions.
Best,
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme