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  Public Ticket #1806541
Plugins not installing or activating
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Comments

  • Alessandra Roqueta started the conversation

    Hi,

    I just downloaded the most recent Cesis theme from Themeforest and installed it on my Wordpress, however I can't get the Slider Revolution nor Envato Marketplace plugins to install and the Grid plugin won't activate.


    The Slider Revolution and Envato Market plugins give me an error like the following:


    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/content/p3pnexwpnas10_data02/99/42225399/html/wp-content/plugins/revslider/

    Plugin installation failed.

    Plugin not activated. A higher version of Slider Revolution is needed for this theme. Please update the plugin.


    When I try to activate the Grid plugin I just get a blank page. 


    See screenshots for details.


    Thanks,


  •  895
    TheFox replied

    Hello Alessandra,

    The problem is maybe the server settings, please try to change them to the one you can find in this article :

    What To Do If Demo Content Import Fails

    Then, if that doesn't work, go to your ftp and delete the plugins folder ( wp-content/plugins ) then try to re-install the plugins from

    Appearance > Install plugins.

    Do not hesitate to contact us if you have more questions.

    Have a nice day!

    Regards.