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  Public Ticket #1849502
Disappearing WPBakery Elements
Closed

Comments

  • Trevor started the conversation

    The pressing issue, is that if I make adjustments to any page that includes a blog slider, or visual blog feed element of any kind, once updated, that element disappears from the page and I cannot add it back in.

    I am utilizing your theme from Jan. 2 or 3 so it should be up to date. The site functions fine as is, it's only when I try to make a change that the options for these key features disappear.

    About a week ago, I started seeing a blue tab at the top of my back-end asking me to "To be able to Install the Plugins and Import the Demo you need to Activate the theme" which I thought was odd because I registered with y'all months ago and everything has been going great for a while now. However, when I do try to register, it just asks me to save changes. Once I do though, the activation code prompt at the top is still there.

    I am happy to provide access or any other assets to get this resolved ASAP, as this website is a top priority for my firm and we cannot risk any issues in its maintenance.

    Thanks!

  • Trevor replied

    The theme has successfully verified, so now it is just a matter of making those widgets usable again.

    Please let me know how I can help at your earliest convenience.

  •  895
    TheFox replied

    Hello Trevor,

    If the theme is activated, you should be able to see those widgets again.

    We are currently experiencing a problem with the license registration, a new update for the theme will be available in few hours.

    Thanks for your patience and sorry for the inconvenience.

    Kind regards