We have recently upgraded our TheFox theme from version 2.071 to version 3.6.2.
As a result, one of the pages on our website (https://www.nebula.co.za/resources) is not displaying the correct content, but is instead showing a blog post and blog (sidebar) layout. When we disable the tab row of the page in the editor mode and preview, it shows the correct page content minus the tabs.
I have attached a screenshot of what the page used to look like before we updated the theme.
Why are the tabs leading to issues on the page? Are the tabs still supported in the latest theme version? What would you recommend we do to resolve the issue?
We have registered the theme, are using Yoast SEO plugin, as well as WP Fastest Cache plugin.
So, to recap the problem: One of the pages on our website (https://www.nebula.co.za/our-resources) is not displaying the correct content, but is instead showing a blog post and blog (sidebar) layout. When we disable the tab row of the page in the editor mode and preview, it shows the correct page content minus the tabs.
Also, in the editor view, we have noticed that the tab element is no longerr available to add to pages, so we were wondering if this has anything to do with the page not being displayed correctly.
Also as a reminder, please see the attached screenshot of what the page used to look like before we updated the theme.
We have edited the meta description on Yoast SEO plugin and the correct content is showing again! We have changed the URL back to https://www.nebula.co.za/resources/
However, the styling seems to be a bit off compared to the attachedd screenshot of what the page looked like before updating the theme. The four blocks at the top are now appearing behind the header image, and the tab headings have disappeared. Is this simply a styling issue due to changed CSS classes since the update?
Regarding the previous message I sent, I have since managed to fix the page styling simply with two z-index changes in the custom CSS. Thank you so much for your help with the Yoast suggestion! :)
We have recently upgraded our TheFox theme from version 2.071 to version 3.6.2.
As a result, one of the pages on our website (https://www.nebula.co.za/resources) is not displaying the correct content, but is instead showing a blog post and blog (sidebar) layout. When we disable the tab row of the page in the editor mode and preview, it shows the correct page content minus the tabs.
I have attached a screenshot of what the page used to look like before we updated the theme.
Why are the tabs leading to issues on the page? Are the tabs still supported in the latest theme version? What would you recommend we do to resolve the issue?
Hello Saajidah, thanks for purchasing Thefox!
It seems that the url you sent us is not available anymore.
If you still have the problem please tell us if :
1.You registered the theme from
Thefox > License.
2. You are using Yoast SEO
3. Using any cache plugin.
What you should do is try to clear the server and browser cache, then try to disable all the custom plugins you are using.
If you still have problem please re-contact us with more details.
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi,
Thank you for your response :)
Sorry, I accidentally sent you the incorrect URL. The correct one is: https://www.nebula.co.za/our-resources/
We have registered the theme, are using Yoast SEO plugin, as well as WP Fastest Cache plugin.
So, to recap the problem: One of the pages on our website (https://www.nebula.co.za/our-resources) is not displaying the correct content, but is instead showing a blog post and blog (sidebar) layout. When we disable the tab row of the page in the editor mode and preview, it shows the correct page content minus the tabs.
Also, in the editor view, we have noticed that the tab element is no longerr available to add to pages, so we were wondering if this has anything to do with the page not being displayed correctly.
Also as a reminder, please see the attached screenshot of what the page used to look like before we updated the theme.
Hi again,
The problem is that you are using the Yoast SEO plugin but didn't modify the page snippet :
https://drive.google.com/open?id=0B4U2I7SLFLQYV2tSaWtHVThDems
Edit this part for each page and the problem will be fixed.
Clear the cache after doing this, if you still having problem after this please re-contact us and give us access to your dashboard.
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi,
Thank you so much for your quick response!
We have edited the meta description on Yoast SEO plugin and the correct content is showing again! We have changed the URL back to https://www.nebula.co.za/resources/
However, the styling seems to be a bit off compared to the attachedd screenshot of what the page looked like before updating the theme. The four blocks at the top are now appearing behind the header image, and the tab headings have disappeared. Is this simply a styling issue due to changed CSS classes since the update?
Thanks in advance!
Hi,
Regarding the previous message I sent, I have since managed to fix the page styling simply with two z-index changes in the custom CSS. Thank you so much for your help with the Yoast suggestion! :)
You're welcome!
Regarding Yoast you may want to check this article : https://wpbuilders.co/how-to-setup-yoast-seo-plugin/
Do not hesitate to contact us if you have more questions.
Have a nice weekend!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme