Overall things are working well, but I've noticed several animations hide after playing when viewing on iphone. If you minimize the app and reopen it, the image in the animation shows up.
Can you please confirm if this will be addressed soon? We plan on launching in coming week.
Can you tell us the browser version, the mobile version and the link where we can see the problem and tell us how to reproduce it so we can make test.
Also if you are using any custom plugins, please try to disable them and clear the server and browser cache and check if you still have the same errors.
Yes I have tried on secret window, cleared cache several times and still having the same issues. I have also tried on another colleagues iphone and it did the same thing.
I had to remove the animations after all. I only have 1 plugin active (Tablepress), but it was doing the same thing before I added it. I guess it's a glitch - can't spend more time on it at this point.
Hi there,
Overall things are working well, but I've noticed several animations hide after playing when viewing on iphone. If you minimize the app and reopen it, the image in the animation shows up.
Can you please confirm if this will be addressed soon? We plan on launching in coming week.
THanks,
C
Hello Claudio,
Can you tell us the browser version, the mobile version and the link where we can see the problem and tell us how to reproduce it so we can make test.
Also if you are using any custom plugins, please try to disable them and clear the server and browser cache and check if you still have the same errors.
Kind regards
---------------------
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I have an iPhone 8 Plus, running 12.1.4 and it happens on both Chrome and Safari mobile versions.
Check rotating tiles here:
https://gsportdev1.wpengine.com/?page_id=2
Check bottom animation here at bottom:
https://gsportdev1.wpengine.com/?page_id=24
Tiles or button disappear on initial los as you scroll down. Minimize app and reopen and they reappear.
Please confirm
C
Hello Claudio,
I am sorry but we were not able to reproduce the problem.
We load the page the animation trigger but nothing disappear, if we minimize and re-open the browser app the content is still here.
Are we missing a step?
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
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Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hello Claudio,
Can you please tell us the version of the browser you are using?
Kind regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
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Test your site with GTmetrix and fix the issue to make it faster
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I don’t see where it says the version of Safari, but it would be whatever latest version is with the 12.1.4. See attached for Chrome.
Hello Claudio,
Can you try to check in secret window, we tried a lot of times but everything works fine every time.
Best regards
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Hosting we recommend ( Free SSL and CDN included in all plan ).
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How to Update your Theme
Yes I have tried on secret window, cleared cache several times and still having the same issues. I have also tried on another colleagues iphone and it did the same thing.
Please advise.
C
Hello Claudio,
We really don't know how to proceed for this issue.
We don't have and are not able to reproduce the problem.
What you could do is disable the animations.
Are you using any custom plugins on your site?
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
I had to remove the animations after all. I only have 1 plugin active (Tablepress), but it was doing the same thing before I added it. I guess it's a glitch - can't spend more time on it at this point.
Thanks,
C
Hello Claudio, thanks for the additional information.
If you can send us the plugin link we will make test on our own server.
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
here is the plugin
https://en-ca.wordpress.org/plugins/tablepress/
Thanks we will make some test to see if there is a compatibility problem.
Kind regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme