1. The version of the theme is 1.3.9. I don't know the browser version but it should be the latest. And the iOS version is 12.2.
2. Yes, it's set to "one page".
As you can see in the screen recording that I sent you, the first icon/text has an animation and after the animation happens it disappears (turns white) but the next two icons that don't have animations do not disappear. And as I also showed you on my screen recording If I click the "Contactar" button at the Home Section (which is meant to go to "Contactos" section) it opens the menu.
I really don't understand how it is "working fine" for you because I tried it in a lot of devices and it does the same thing every time.
Please watch the screen recordings to understand my problem.
Hi! I have 2 problems on the mobile version:
1. If I set animations on icons/text they disappear after a few seconds.
2. I have a one page and if I try to go to another section by clicking a button, it goes to the section I want, but the menu stays open.
I tried it on iPhone 6s and iPhone X both on the latest version, and on Safari and Google Chrome.
In attachment there's screen recordings to help you understand.
Hello Mariana, thanks for purchasing Cesis!
1. What is the version of the theme you are using, what is the browser version and the mobile you are using.
2. Did you set the page to "One page"?
https://cesis.co/wp-content/uploads/documentation/cesis_documentation.html#set-onepage
When we tried to check your site on our mobile "iphone" safari and chrome it is working fine, please give us more detailed information.
Best regards
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1. The version of the theme is 1.3.9. I don't know the browser version but it should be the latest. And the iOS version is 12.2.
2. Yes, it's set to "one page".
As you can see in the screen recording that I sent you, the first icon/text has an animation and after the animation happens it disappears (turns white) but the next two icons that don't have animations do not disappear. And as I also showed you on my screen recording If I click the "Contactar" button at the Home Section (which is meant to go to "Contactos" section) it opens the menu.
I really don't understand how it is "working fine" for you because I tried it in a lot of devices and it does the same thing every time.
Please watch the screen recordings to understand my problem.
Thank you
Hello Mariana,
Please check our video, it works the same with chrome too.
We can provide more video if needed.
Please try to clear the server and browser cache.
Best regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme