The Technical Team, There are some errors in the theme https://thefoxbusiness.wpengine.com/ which was purchased yesterday. We are unable to edit the homepage even after installing the plugins and importing the demo data. None of the options for the homepage is working, as there are four pages. Kindly, look into the matter as quickly as you can. Awaiting response!
So the thing is on installing business demo from one click data demo installer , when i try to edit anything on home page it doesn't gets updated. instead of updating its redirecting to some other page. I have attached screenshots for the reference, 1st image is when i try to edit and save the home page, it gets redirected to posts.php, (refer to 2nd screenshot).
The Technical Team,
There are some errors in the theme https://thefoxbusiness.wpengine.com/ which was purchased yesterday. We are unable to edit the homepage even after installing the plugins and importing the demo data. None of the options for the homepage is working, as there are four pages. Kindly, look into the matter as quickly as you can. Awaiting response!
Hello Mohamed, thanks for purchasing Thefox!
Can you give us a link to your site so we can try to check if there is any errors.
Also can you please contact your web hosting and ask for the error log.
Also make sure that your server is using the recommended settings you can find in this article :
What To Do If Demo Content Import Fails
Waiting for more information.
Best regards
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Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
So the thing is on installing business demo from one click data demo installer , when i try to edit anything on home page it doesn't gets updated. instead of updating its redirecting to some other page. I have attached screenshots for the reference, 1st image is when i try to edit and save the home page, it gets redirected to posts.php, (refer to 2nd screenshot).
Hello Mohamed,
Can you please make sure that your server is using the correct settings.
Also we changed this ticket to private, please give us the credential so we can log in your site and check if we can see any errors.
Best regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme