I have installed latest revision of WooCommerce. It appears to work well so far. The URL https://aircoltd.co.uk/product/freestanding-steel-sanitiser-station/ displays one of our products. As you can see I have added a really good Zoom feature using the plugin WP Image Zoom Unfortunately though, when I click on any of the additional images they are not being displayed.
I contacted the plugin developer, Andrew Frost at [email protected] and he responded with the following:
"the issue with the missing images is not a limitation from the plugin's free version. The Cesis theme replaces the default WooCommerce gallery with a combination of a Owl Carousel and FlexSlider. Some themes do replace the default WooCommerce gallery with another slider/carousel/gallery, but I've never seen a combination of two galleries implemented as one.
Would you please check the Cesis theme's options if there is a way to use the default WooCommerce gallery on your website. If not, then I'm afraid the image zoom plugin is not compatible with the Cesis theme's product gallery."
I have renewed my support in the hope we can get this resolved.
One idea I had was to use some PHP code in my Child functions.php file to disable any incompatible resources.
I have installed latest revision of WooCommerce.
It appears to work well so far.
The URL https://aircoltd.co.uk/product/freestanding-steel-sanitiser-station/ displays one of our products.
As you can see I have added a really good Zoom feature using the plugin WP Image Zoom
Unfortunately though, when I click on any of the additional images they are not being displayed.
I contacted the plugin developer, Andrew Frost at [email protected] and he responded with the following:
"the issue with the missing images is not a limitation from the plugin's free version. The Cesis theme replaces the default WooCommerce gallery with a combination of a Owl Carousel and FlexSlider. Some themes do replace the default WooCommerce gallery with another slider/carousel/gallery, but I've never seen a combination of two galleries implemented as one.
Would you please check the Cesis theme's options if there is a way to use the default WooCommerce gallery on your website. If not, then I'm afraid the image zoom plugin is not compatible with the Cesis theme's product gallery."
I have renewed my support in the hope we can get this resolved.
One idea I had was to use some PHP code in my Child functions.php file to disable any incompatible resources.
Any help you can offer would be much appreciated.
Regards,
Steven
Hello Steven,
It seems that you have also an other plugin changing our default navigation.
We would need to get access to your dashboard to see if we can do anything.
The other option is to remove our gallery template.
Best regards
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Hi there,
I’m happy to give you login access but as I’ve posted this as a “public” ticket can you please provide an email for me to send details to?
Thank you,
Steven
https://aircoltd.co.uk/wp-admin
username: ticksy
password: tranmautritam123
Hi
I've systematically DEACTIVATED all plugins in groups of between 3 and 5 at a time.
The issue persists so it's definitely not the fault of any single plugin.
Regards
Steven
This is really URGENT now .. can you PLEASE let me know how to remove/disable the gallery template as you have suggested.
Regards,Steven