I have a problem with the Share Icons, here: https://aprenderaemprender.org.ar/rueda-online/ is an event that ends on 7/31 and is now in full circulation, so I would need to solve it as soon as possible.
This is how it is built (attach) although it does not work. In Fb and Lk it lifts the page and not the message and in Tw neither of the two things.
It is a template error. Could you fix it? Let me know!
I have a problem with the Share Icons, here: https://aprenderaemprender.org.ar/rueda-online/ is an event that ends on 7/31 and is now in full circulation, so I would need to solve it as soon as possible.
This is how it is built (attach) although it does not work. In Fb and Lk it lifts the page and not the message and in Tw neither of the two things.
It is a template error. Could you fix it? Let me know!
I also checked in the ventures and the same thing happens. Here is an example: https://aprenderaemprender.org.ar/paulord/
Hello Pamela, thanks for purchasing Thefox!
Please update the theme to the latest version.
Theme update
If you can update the theme and then give us access to the dashboard we will check the issue, for us only the twitter link is not working.
Also your site takes a lot of time to load, most of people won't wait for it.
We couldn't even test it because it takes too long to load
https://gtmetrix.com/?job_error=ZJiiETPR
You might want to change to a better web hosting :
https://wpbuilders.co/how-to-choose-the-best-wordpress-hosting-in-2020/
Best regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi! I'm trying to update the theme, but it's impossible.
I've tried dowloading the envato market plugin, doesn't work:
I've tried deleting the theme and uploading it again and it throughs an error message and nothing happens.
Would you help me to update the theme?
Hello Pamela,
I am sorry but our support doesn't cover installation.
If you deleted the theme and tried to upload it and have errors message, than there is probably a problem with your installation.
It seems that your web hosting is limited, the loading time of the site is tremendous.
Do you know the error you had when trying to uploading the new theme version?
If you can give us those information we might be able to help.
You can contact https://wpbuilders.co/request-service/ who does installation for $45 but it is probably just a server issue.
Please share the error you get when trying to upload the new theme or the one with the envato market plugin.
Best regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi! Thank you, I have solved the theme updating problem.
But now I need your help with the share icon problem again, because the update didn't solve it.
Hello Pamela,
Sorry for the late reply.
When we click on the share icons it seems to work.
Can you send us the page, and a screenshot of the error you have.
What is the browser version you are using?
Best regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi!
Here: https://aprenderaemprender.org.ar/rueda-arg/
When I click Facebook, it doesn't show the message
Twitter, nothing happens:
LinkedIn, doesn't show the message
And with the email logo the page is just white:
Also, here we have a different option than share icons, this is like a sidebar that comes with the theme https://aprenderaemprender.org.ar/paulord/
when I click the twitter logo, there is no link attached:
if I click on the email logo, nothing happens
Hello Pamela,
Facebook don't let you pre-made a message to share, same for linkedin.
For Twitter, it should be fixed in the next update.
For the mail, it is an mailto link, people that uses mail soft will get it triggered.
Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme