I have purchased TheFox theme on 2020-03-10. Since then i have been building a website using WPBakery Page Builder. Recently i updated my wordpress site to the last WP Version. Bakery Page Builder cannot get updated as it was included as a plugin in the theme, thus i do not have a direct license key. This is the message i get in my updates :
"There is a new version of WPBakery Page Builder available. View version 6.3.0 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?"
Since then, WP Bakery Page Builder option has disappeared from my Edit Page and Edit Post menus. Also, some other bug/conflicts came up : text editor is not working, update/save has disappeared and the only available mode is visual editor. I have found a lot of similar cases in my google search and i guess it is all about the outdated version.
Can you please provide an update of the theme that includes the latest WP Bakery Page Builder or alternatively guide me through any other solution?
What you need to do is to update the theme, make sure you are using the latest version ( which is the one that has been released today ).
The please, go to plugins, deactivate and delete the WPbakery page builder.
Then clear the cache :
Then go to Appearance > Install plugins to install the latest version of the WPbakery page builder.
Go to your wordpress dashboard then from the left menu click on "WPbakery page builder"
Then click on Role manager.
Change the "Post type" to "Custom" and enable all the custom posts type :
This should do the trick!
Do not hesitate to contact us if you have more questions.
Have a nice day!
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How to Update your Theme
thank you for the quick reply.
I followed up with the steps from here https://wpbuilders.co/how-to-update-themeforest-themes-with-envato-market-plugin/. I am logged in my envato account. From my wordpress admin panel > Envato Market when i click on => [Generate an Envato API Personal Token by clicking this link], i always get an error message : Could not load signed in user profile: The API returned an error (403 - ).
I get the same error when i click on Sign In https://build.envato.com/. Still, i have succesfully logged in https://account.envato.com/.
Any help on this please?
This is really strange, for the envato api issue, please contact the envato support, they should be able to help you.
The other way to update the theme is to switch to another theme, then delete Thefox and upload the latest version you can download from your themeforest account.
I am sorry that you are having issue with the theme update.
Please keep us updated.