I purchased the theme and have been attempting to upload it. It will not upload. I have been trying for several hours.
It did successfully load, but it would not allow me to import the demos and gave me an error. I was forced to delete the entire file and start over. It will not install or upload at all.
I have a lot of experience working with Wordpress. I am using GoDaddy. All of my other sites and themes load with no problem. Yours will not.
I am getting a 403 error.
Hi Rebecca, thanks for using our theme!
Can you please make sure your server settings are set to the one you can find in this article :
What To Do If Demo Content Import Fails
Then share the server error log with us.403 are errors generated server side, If you contact your web hosting support, they should be able to solve the issues.We have a lot of customers using Godaddy without any issues.Waiting for more information.
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How to Update your Theme
I am very frustrated with this theme. I purchased it and cannot upload it. I sent a support ticket to you. You told me that it was on GoDaddy's end and that I should have them change the settings. I contacted them which was equally frustrating because it took hours of being on hold. They told me, "The developer needs to change the PHP settings on your hosting as per your requirement. Your developer needs to add a file to hosting with those custom PHP settings". So, who's going to change the PHP settings? This is above my skill set and I want to use the theme. I am running out of patience. What is the resolution?
Also the plugin that you want me to use to get the theme to upload does not work.
First I am sorry you had to go through Godaddy support team because we know they are not the best around.
Though our support team only cover support for the theme and do not offer server installation / settings modification, this should be done from the web hosting support.
Even if we really don't like and do not recommend Godaddy this is the first time that we hear about their support not being able to adjust their server settings.
I am sorry but the only options we can give you :
- Change to a better web hosting : https://wpbuilders.co/how-to-choose-the-best-wordpress-hosting-in-2022/
- Hire us to modify your server settings ( again the Godaddy support should do this free of charge! this is the first time we hear about this, if you ask for theme / customization they will tell you to come see us but regarding server settings, this is their job. ) : https://wpbuilders.co/request-service/
- Ask to be refunded on Envato
But just to let you know our theme is a simple multipurpose theme, if you have issue using it on your current web hosting server, you will probably have the same issue even if using a different theme.
Do not hesitate to contact us if you have more questions.
Have a nice day!
I have never had a problem with GoDaddy. I have used them for 15 years. I am not changing hosting companies. I HAVE NEVER had an issue with a template not loading and needing to have settings changed. Exactly how much is it going to cost me to have you change the settings and upload the theme? Time is wasted and I do not want to waste more time. I purchase the theme 2 weeks ago. I simply find this to be frustrating.
Hello Rebecca,You can contact our team for installation or ask for a refund but I am sorry we ( the support team ) can't help you
I am sorry for the inconvenience.Best regards
I have asked for a refund. I was able to get a hold of GoDaddy and they made the changes that you stated were needed to upload the theme. It still will not upload. I sent an email asking for a refund and did not hear from you. I am asking for a refund. It will not load at all.
Can you send us the server error log, unless you are trying to upload the wrong file, you should be able to install our theme, even on Godaddy.The refund need to be asked from the Envato platform.
I am asking for a refund. The theme will not load. I have worked with GoDaddy and they made the changes, but the theme still does not load.
If you asked for a refund you should get an answer soon enough from the envato platform.We would still appreciate if you can share the access to your dashboard so we can check what could be wrong ( even if you still want to be refunded ).