Hello guys, I really disappointing me with the theme. I will relate one more problem I'm having: Now after the last update my homepage is not loading. The load wheel round and round but the percentage still in 0%. I've done a test and then delete all the content it back to work, but I want to fix this in the right way without losing my content.
In addition, when I click on one of the portfolio items (which exist and worked before the upgrade) it's show me in a 404 error page.
Before updating the theme please delete the visual composer, then update the theme to the latest version 1.32 then go to apperance > install plugins to install the newest version of the visual composer, that should fix the problem with the pages that doesn\'t load.
About the portfolio problem, go to settings > permalinks and click saves changes.
That should fix the problem.
Do not hesitate to contact us if you have other questions.
Ok. But nowI\'veinstalled thethemeupdated before youdelete thevisualcomposer. After allthereisnoguidancein the documentationof youon the site: http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html I ask:What should I do?I wait for thereturningas soon aspossible. Andreally makes meangryatyoutreatyourresponse asit were somethingobvious!
If you have updated the theme first this is not a problem, delete the visual composer now and the go to appearance > install plugin to install the new version ( you won\'t loose any content )
If you still have problem please give us access to your dashboard and we will check what is wrong.
Do not hesitate to contact us if you have other questions.
Hello guys, I really disappointing me with the theme. I will relate one more problem I'm having: Now after the last update my homepage is not loading. The load wheel round and round but the percentage still in 0%. I've done a test and then delete all the content it back to work, but I want to fix this in the right way without losing my content.
In addition, when I click on one of the portfolio items (which exist and worked before the upgrade) it's show me in a 404 error page.
Please help me fix it.
Homepage: www.benditafotografia.com.br
Portfolio: www.benditafotografia.com.br/casamentos
Hello,
Before updating the theme please delete the visual composer, then update the theme to the latest version 1.32 then go to apperance > install plugins to install the newest version of the visual composer, that should fix the problem with the pages that doesn\'t load.
About the portfolio problem, go to settings > permalinks and click saves changes.
That should fix the problem.
Do not hesitate to contact us if you have other questions.
Have a nice weekend!
Regards
---------------------
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Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Ok. But now I\'ve installed the theme updated before you delete the visual composer. After all there is no guidance in the documentation of you on the site: http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html
I ask: What should I do? I wait for the returning as soon as possible.
And really makes me angry at you treat your response as it were something obvious!
Hello,
If you have updated the theme first this is not a problem, delete the visual composer now and the go to appearance > install plugin to install the new version ( you won\'t loose any content )
If you still have problem please give us access to your dashboard and we will check what is wrong.
Do not hesitate to contact us if you have other questions.
Have a nice weekend!
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Thanks guys, they are now fixed. Problems happen but usually you have the solution.
Thank you again!
Glad to hear that!
Do not hesitate to contact us if you have other questions.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme