We appear to be having difficulty with page scrolling on WooCommerce product pages in this theme. When you load the product page, it stutters a number of times while you try to scroll and eventually you can scroll the page - it's as if there is a jQuery scroll function interfering with the page scroll until it 'scrolls' beyond a certain point and then you can scroll freely up and down. This occurs after the page load and is replicable by just refreshing the page again or visiting any product page.
I suspect it may possibly have something to do with the floating sharing/social bar on the left side of the page. This is happening on a site that is undergoing development and is not in the public domain as of yet.
We\'ve updated the theme with the most recent updated files. It doesn\'t appear however that the product page issue has been resolved. On top of that, the breadcrumbs appear to be incorrect.. there is URL content missing between the \"Home\" and the \"Product name\" (the URL has no text essentially).
We\'d really appreciate if you could send us a patch for the original issue as well as resolve the breadcrumb issue that now appears to have surfaced since the most recent update.
Can you prioritise that issue please, or ask me further questions regarding how to replicate it so that we can remove the issue? The theme is not much use if we can\'t use the product pages for woocommerce.
We appear to be having difficulty with page scrolling on WooCommerce product pages in this theme. When you load the product page, it stutters a number of times while you try to scroll and eventually you can scroll the page - it's as if there is a jQuery scroll function interfering with the page scroll until it 'scrolls' beyond a certain point and then you can scroll freely up and down. This occurs after the page load and is replicable by just refreshing the page again or visiting any product page.
I suspect it may possibly have something to do with the floating sharing/social bar on the left side of the page. This is happening on a site that is undergoing development and is not in the public domain as of yet.
Hello Peter, first thanks for purchasing Thefox!
thanks for the detailed feedback, we will let our dev team know about this problem.
If you could tell us the woocommerce version and theme version you are using that would be awesome.
Regards
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That\'s great thanks, looking forward to a solution on the issue. Can you confirm are you able to reproduce the same issue on your side?
Hello,
Yes we have the same problem when the page script is loading we can\'t scroll down the page.
Our team is working on this.
Sorry for the inconvenience and thanks for your patience.
Regards
---------------------
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Hi there,
Any update on the solution for that issue on the page? Thanks.
Hello Peter,
Currently we are still working on this, the theme will be updated this week, we hope to be able to find and fix the problem by then.
Sorry for the inconvenience and thanks for your patience.
Regards
---------------------
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Hi there,
We\'ve updated the theme with the most recent updated files. It doesn\'t appear however that the product page issue has been resolved. On top of that, the breadcrumbs appear to be incorrect.. there is URL content missing between the \"Home\" and the \"Product name\" (the URL has no text essentially).
We\'d really appreciate if you could send us a patch for the original issue as well as resolve the breadcrumb issue that now appears to have surfaced since the most recent update.
Thanks
Hello,
For the scrolling problem we still don\'t have found what is the problem, for the breadcrumbs you can set it from the Thefox > Woocommerce option.
Sorry for the problem.
Do not hesitate to contact us if you have more questions.
Regards
---------------------
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Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
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Can you prioritise that issue please, or ask me further questions regarding how to replicate it so that we can remove the issue? The theme is not much use if we can\'t use the product pages for woocommerce.
Hello Peter,
We are still working on this issue, we just didn\'t managed to found the cause of the problem in time for our previous update.
We are still working on this, we will be back to you when we found what cause it.
Sorry for the inconvenience and thanks for your patience.
Regards
---------------------
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Hi there,
Can you please give us an update on this issue and let us know when you\'ll be addressing the problem with the woocommerce product pages?
I would imagine this is a fairly urgent issue that needs addressing?
Thank you.
Hello Peter,
We have fixed the problem but are still working on other amelioration for our next update.
For the moment make sure to use the 1.33 version and replace the customjs.js file ( which is in the js folder ) by the one we joined to this reply.
Do not hesitate to contact us if you have other questions.
Regards
---------------------
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Hi there,
Thank you for the update. That appears to have resolved that issue. Thank you for the patch.
Kind Regards,
Peter
You\'re welcome!
Glad to hear that!
Do not hesitate to contact us if you have other questions.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme