We updated the template version and after that we could no longer access to the previous view of the site. We click on \"View Site\" and a new page opens but the site stays and 0% and it doesn\'t go further.
This is the error: Fatal error: Call to undefined function vc_has_class() in /home/video52493438/public_html/wp-content/themes/thefox_full_package-ViehoEbrio/TheFox/vc_templates/vc_single_image.php on line 109
Do you have the version 1.32 of the theme installed?
Do you have the visual composer version 4.7.4 installed?
The error you gave us should not appear if you have both theme and visual composer updated.
( This is the error: Fatal error: Call to undefined function vc_has_class() in /home/video52493438/public_html/wp-content/themes/thefox_full_package-ViehoEbrio/TheFox/vc_templates/vc_single_image.php on line 109 )
Make sure you have the theme version 1.32 and the visual composer 4.7.4 ( we joined the visual composer version to our last reply )
Do not hesitate to contact us if you have other questions.
We updated the template version and after that we could no longer access to the previous view of the site. We click on \"View Site\" and a new page opens but the site stays and 0% and it doesn\'t go further.
This is the error: Fatal error: Call to undefined function vc_has_class() in /home/video52493438/public_html/wp-content/themes/thefox_full_package-ViehoEbrio/TheFox/vc_templates/vc_single_image.php on line 109
Hello Florcit,
Please delete the visual composer and install the new version ( file we joined to this reply )
This should fix the problem.
Do not hesitate to contact us if you have other questions.
Regards
---------------------
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Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hello. We already did that and the problem persists.
1. We deleted the visual composer and install the new version.
2. We also updated theTemplate. (Last Template update belongs to october 15th)
We really are in a hurry and we need and immediate response.
We would really appreciate that you could answer us asap.
thank u so much.
Hello Florcit,
Do you have the version 1.32 of the theme installed?
Do you have the visual composer version 4.7.4 installed?
The error you gave us should not appear if you have both theme and visual composer updated.
( This is the error: Fatal error: Call to undefined function vc_has_class() in /home/video52493438/public_html/wp-content/themes/thefox_full_package-ViehoEbrio/TheFox/vc_templates/vc_single_image.php on line 109 )
Make sure you have the theme version 1.32 and the visual composer 4.7.4 ( we joined the visual composer version to our last reply )
Do not hesitate to contact us if you have other questions.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme