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  Public Ticket #564400
Theme Slow or Unresponsive
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Comments

  • Kylene started the conversation

    The website http://advancedtherapyconcepts.com is terribly slow. It can take up to 5 minutes to load all the resources, sometimes even more! The admin control panel is nearly unusable as it also hangs for a very long time. This problem occurs whether or not I am logged in to the backend.

    I am currently configuring this theme for another domain, however, I am experiencing the exact same problem on my local machine. Because of this, I highly doubt that it is a problem with my server or with any conflicts with plugins as both configurations are different.

    This problem did not exist when I first installed the the theme at the above domain. It seems to be a recent problem.

    Thanks!

  •  895
    TheFox replied

    Hello Kylene, thanks for purchasing Thefox!

    It seems that the theme version and plugin version you are using are very old and not compatible with wordpress 4.3

    Please :

    - delete the visual composer

    - install the latest version of the theme ( 1.33 )

    - go to appearance > install plugins to install the newest version of the visual composer.

    I think this may resolve the problem you are having.

    Do not hesitate to contact us if you have other questions.

    Regards

  • SaneChoiceLtd replied

    Hi Kylene,

    Did you manage to get your performance issues under control?

    Regards