I\'ve sorted my first issue, thank you – as you said just needed to use a testimonial that shows an author image. But I\'ve two other things:
1. I\'ve managed to link the text in the \'counters\' on this page to other pages – is there any way to make the icons themselves links too? http://www.purpleflagireland.org
2. I still have the same issue as 2 below. Here\'s my username: purple flag password: NiG)4tl%Te5R2U^
1. Would this mean each one would link to the same page; or could I specify different pages to link to? Is this something you could develop for me? Happy to pay extra if this is outside of the support package.
Just received notification that you\'ve updated the theme. If I update like it says in the documentation by deleting it and then uploading the new one – will all my settings in the \'Fox\' section be lost?
To update it will I just follow your documentation or do I need to save any settings etc - or will everything be the same I just need to deactivate the theme and upload the new update?
Great, many thanks for this, I\'ve now updated the theme.
The visual composer and layer slider plugins are not accepting the purchase code in order to update these manually despite trying many times. Any ideas why this might be happening?
Hi there, great theme - by far one of the most intuitive and flexible to use out of all of the themes I've used so far. Keep up the good work! :)
Just a couple of things I need your help on:
1. When I select an author image for a testimonial, it never seems to display despite trying lots of times. http://www.purpleflagireland.org/
2. The download links in these 'Icon boxes' don't appear in a new window despite electing this option? http://www.purpleflagireland.org/document-library/
Many thanks for your help in advance.
Tim
Hello Tim, thanks for purchasing Thefox!
Thanks for the kind words.
1. Are you using a testimonial type that use a author picture? some of the testimonial type doesn\'t show the author picture.
2. Are you using the latest version of the theme 1.33 ? Can you give us the access to the dashboard to see what is the problem.
Regards
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Hey there, many thanks for your quick response :)
I\'ve sorted my first issue, thank you – as you said just needed to use a testimonial that shows an author image. But I\'ve two other things:
1. I\'ve managed to link the text in the \'counters\' on this page to other pages – is there any way to make the icons themselves links too? http://www.purpleflagireland.org
2. I still have the same issue as 2 below. Here\'s my username: purple flag password: NiG)4tl%Te5R2U^
Many thanks in advance.
Tim
Hello Tim,
Glad to hear that!
1. To do this you would have to modify the rd_countTo.php file which is in the functions/rd_shortcodes folder.
2. Unfortunately we tried to log with : purple flag / NiG)4tl%Te5R2U^ but didn\'t worked also tried with
purpleflag / NiG)4tl%Te5R2U^
Regards
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Hey there,
Thanks for getting back to me so quickly. :)
1. Would this mean each one would link to the same page; or could I specify different pages to link to? Is this something you could develop for me? Happy to pay extra if this is outside of the support package.
2. Apologies, try: purpleflag / NiG)4tl%Te5R2U(A3^
Many thanks,
Tim
Hello Tim,
1. Unfortunately to be able to set a link from the module you would also need to edit the vc-functions.php
Also I am sorry but our team doesn\'t work on customization, you may want to ask our partners Codeable.com or maybe contact the envato studio.
2. It seems to be a miss from our team, can you please go edit the rd_iconbox2.php file and remove the line ( 35 )
\'target\' => \'\'
The file is in the functions/rd_shortcodes folder.
This should fix the problem.
Do not hesitate to contact us if you have other questions.
Regards
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Hi,
Oh OK, I\'ll try and ask my developer to do it. But thank you for getting back to me.
There is two final issues please.
The contact form in Firefox is displaying two different fonts - see screen grabs (OK in Safari though)? On homepage and here: http://www.purpleflagireland.org/contactus/
The site seems to take ages to load up. Any idea how I can speed things up?Many thanks,
Tim
Hello Tim,
You can add this custom css ( thefox > styling options ) :
textarea { font-family: Lato; }
About the loading time, you could add a cache plugin and add gzip compression for your server.
Do not hesitate to contact us if you have other questions.
Regards
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Brill thank you! That did the trick :)
You\'re welcome!
Glad to hear that!
Do not hesitate to contact us if you have other questions.
Regards
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Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi chaps,
Just received notification that you\'ve updated the theme. If I update like it says in the documentation by deleting it and then uploading the new one – will all my settings in the \'Fox\' section be lost?
To update it will I just follow your documentation or do I need to save any settings etc - or will everything be the same I just need to deactivate the theme and upload the new update?
Thanks in advance,
Tim
Hello Tim,
All the settings on thefox section won\'t change,
You can also use the auto update download the envato tool kit if you are worried about removing the theme :
Theme update
Do not hesitate to contact us if you have other questions.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
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How to Update your Theme
Hey there,
Great, many thanks for this, I\'ve now updated the theme.
The visual composer and layer slider plugins are not accepting the purchase code in order to update these manually despite trying many times. Any ideas why this might be happening?
Hello TIm,
The purchase code you got with the theme can\'t be used for the plugins,
If you want to udpate the plugins first make sure you have the latest version of the theme installed ( currently 1.34 )
then go to Appearance > install plugins to update or install the plugins.
If this fail please delete the plugins then go back to appearance > install plugins and you will be able to install the newest version.
Plugins Licenses
Plugins Update.
Do not hesitate to contact us if you have other questions.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme