I am working from one of your a demos, piece by piece, as I develop a new site. I followed the instructions for creating a video section and it worked initially. I later switched the video (adjusting the size and quality of the same video) and I have not been able to get the video to play in the background since.
I have done the following troubleshooting steps:
Use the original video in the same place and (unsuccessful)
Uninstalled and reinstalled WP and TheFox
Played the video via its URL in Safari, Opera and on an iPhone6 (successful)
Played the video on my page, in the foreground, by using the classic mode (successful)
Attempted to have play when attached and detached from it's respective page (unsuccessful)
Switched it between full width background and full width content (no difference, unsuccessful)
The link provided is just other page in which I tried to start fresh and follow the instructions in the provided documentation in order to neutralize any other errors that I may have done indadvertedly. As share it here, it only shows the black background. No overlay is being used, however.
It was a simple process initially. I am very stumped on why it has become so difficult to duplicate. I look forward to your reply and a simple solution. I feel like you are going to tell me to do something simple and it will all instantly work out.
Currently we can\'t access your site because of the maintenance mode, could you please tell us the version of the theme and visual composer you are using?
Also for your other ticket ( about the revolution slider video ), we don\'t know why they deleted the article about the fallback for the video.
Currently the only documentation that could help you :
I do not see how I can delete visual composer (VC). I followed the instructions on WPBakery\'s FAQ page, but I simply do not see the option that the instructions suggest will be there.
As I followed the directions and figured out what I could, then I noticed that I may already, possible have 4.9.2 installed (See the image attached. When looking it up, it only showed me 4.9) In any case, whatever I have came with TheFox (thank you for that, this was a major selling point).
I will continue to do as instructed, but it also seems like there may be a licensing retirement to install VC again. Given that I purchased it with TheFox, I don\'t inherently know how to install it on its own. I will look for and try to do what I have found, thus far.
I am working from one of your a demos, piece by piece, as I develop a new site. I followed the instructions for creating a video section and it worked initially. I later switched the video (adjusting the size and quality of the same video) and I have not been able to get the video to play in the background since.
I have done the following troubleshooting steps:
Use the original video in the same place and (unsuccessful)
Uninstalled and reinstalled WP and TheFox
Played the video via its URL in Safari, Opera and on an iPhone6 (successful)
Played the video on my page, in the foreground, by using the classic mode (successful)
Attempted to have play when attached and detached from it's respective page (unsuccessful)
Switched it between full width background and full width content (no difference, unsuccessful)
The link provided is just other page in which I tried to start fresh and follow the instructions in the provided documentation in order to neutralize any other errors that I may have done indadvertedly. As share it here, it only shows the black background. No overlay is being used, however.
It was a simple process initially. I am very stumped on why it has become so difficult to duplicate. I look forward to your reply and a simple solution. I feel like you are going to tell me to do something simple and it will all instantly work out.
Hello Coolty,
We tried to use your video in the row ( this one : http://www.legrouperenaissance.com/wp-content/uploads/2016/02/Paris_From_Above-80-1.mp4 )
And it seems to works fine.
Currently we can\'t access your site because of the maintenance mode, could you please tell us the version of the theme and visual composer you are using?
Also for your other ticket ( about the revolution slider video ), we don\'t know why they deleted the article about the fallback for the video.
Currently the only documentation that could help you :
http://www.themepunch.com/revslider-doc/individual-slide-settings/
http://www.themepunch.com/revslider-doc/slide-layers/#layer-video
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Visual Composer 4.9
The Fox v 1.44
Hello Coolty,
could you please deactivate and delete the visual composer, then go to appearance > install plugin to install the 4.9.2 version of the plugin.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
A couple of notes:
I do not see how I can delete visual composer (VC). I followed the instructions on WPBakery\'s FAQ page, but I simply do not see the option that the instructions suggest will be there.
As I followed the directions and figured out what I could, then I noticed that I may already, possible have 4.9.2 installed (See the image attached. When looking it up, it only showed me 4.9) In any case, whatever I have came with TheFox (thank you for that, this was a major selling point).
I will continue to do as instructed, but it also seems like there may be a licensing retirement to install VC again. Given that I purchased it with TheFox, I don\'t inherently know how to install it on its own. I will look for and try to do what I have found, thus far.
I have deleted and reinstalled. I will report back on the differences in performance of the plugin, if any.
The results look good. the background is functioning as expected.
Glad to hear that!
Do not hesitate to contact us if you have more questions.
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme