1) The Slider Revolution plugin states that it is not activated ? This plugin is included in the theme so why isn't it activated ? The WP Bakery Visual Composer also states that it is not activated. When I look at it it only has the Backend Editor, no Front End Editor tab shows up
2) There is a Fox theme update that I have been emailed about. However when I click on the link to download it takes me to the envato site where I login but see nothing about being able to download the fox theme update
1. First about the premium plugins, they said they are not activated but this means that they are only not "activated" for the auto update. You don't need to buy the plugins since our team will include the new version of the plugins when we update the theme.
in point 2 regarding any theme updates it gives two options :
1) To re-upload the theme manually. It states that when you have to delete the theme that you won't lose any content ? I believe it asks if you want to remove the files from disk. If you do this you still don't lose content ? And by content does this also include the settings within the theme that have been configured ie these aren't lost either ? Just the theme binaries being updated ?
2) Do the auto update do a similar thing to point one ie just update binaries and not lose any content or theme configuration ?
1. For the plugins, except the visual composer you should be able to update the plugin without having the remove / uninstall the version you are using, just need to go to Appearance > install plugins and click the update button.
The visual composer is a little special because they prevent us to make their plugin updated from the dashboard.
But the content of your page and settings are still saved in your server database, so even if you delete the plugins you won't loose anything.
2. For the theme update it's a little different, if you made modifications to the php or css file ( edit file from ftp or Appearance > editor ) then updating the theme will make you loose those change, if you want to make change to the main theme file you have better to take a backup of your file or use a child theme.
All the configuration set from "Thefox" tab ( our theme options panel ) won't be lost even if you delete our theme, the data are still saved in your database.
Do not hesitate to contact us if you have more questions.
Hello, Tuesday bought the theme The Fox and now I am installing for the first time. I said I have plugins updates but there are certain Plugis requesting me purchase code.
That I have to do? Because I can not update the WPBakery Visual Composer, as I do?
Hi, thanks for your response. What surprises me is that three days I bought and thefox Download the topic and when I enter ThemeForest see you already have the latest version ago. The last of 11/03/16.
I have to re-download and install the same version ??
I have two questions
1) The Slider Revolution plugin states that it is not activated ? This plugin is included in the theme so why isn't it activated ? The WP Bakery Visual Composer also states that it is not activated. When I look at it it only has the Backend Editor, no Front End Editor tab shows up
2) There is a Fox theme update that I have been emailed about. However when I click on the link to download it takes me to the envato site where I login but see nothing about being able to download the fox theme update
Please assist and this is very frustrating :-(
Regards
Steve
Hello Steve, thanks for purchasing Thefox!
1. First about the premium plugins, they said they are not activated but this means that they are only not "activated" for the auto update. You don't need to buy the plugins since our team will include the new version of the plugins when we update the theme.
To learn more about the plugins :
Plugins Licenses
Plugins Update.
2. If you login to your account then you should be able to download the theme from this page : http://themeforest.net/downloads
To update the theme please check this article : Theme update
Do not hesitate to contact us if you have more questions.
Regards.
---------------------
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Speed up your site with Autoptimize
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How to Update your Theme
in point 2 regarding any theme updates it gives two options :
1) To re-upload the theme manually. It states that when you have to delete the theme that you won't lose any content ? I believe it asks if you want to remove the files from disk. If you do this you still don't lose content ? And by content does this also include the settings within the theme that have been configured ie these aren't lost either ? Just the theme binaries being updated ?
2) Do the auto update do a similar thing to point one ie just update binaries and not lose any content or theme configuration ?
Regards
Steve
Hello Steve,
1. For the plugins, except the visual composer you should be able to update the plugin without having the remove / uninstall the version you are using, just need to go to Appearance > install plugins and click the update button.
The visual composer is a little special because they prevent us to make their plugin updated from the dashboard.
But the content of your page and settings are still saved in your server database, so even if you delete the plugins you won't loose anything.
2. For the theme update it's a little different, if you made modifications to the php or css file ( edit file from ftp or Appearance > editor ) then updating the theme will make you loose those change, if you want to make change to the main theme file you have better to take a backup of your file or use a child theme.
All the configuration set from "Thefox" tab ( our theme options panel ) won't be lost even if you delete our theme, the data are still saved in your database.
Do not hesitate to contact us if you have more questions.
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hello,
Tuesday bought the theme The Fox and now I am installing for the first time. I said I have plugins updates but there are certain Plugis requesting me purchase code.
That I have to do? Because I can not update the WPBakery Visual Composer, as I do?
Thank you
Hello Meritxell, thanks for purchasing Thefox!
Please read the first reply we made to this ticket, everything is explained.
If you have more questions or want more information please create a new ticket.
Thanks in advance!
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi, thanks for your response.
What surprises me is that three days I bought and thefox Download the topic and when I enter ThemeForest see you already have the latest version ago. The last of 11/03/16.
I have to re-download and install the same version ??
Merci
Hello,
The theme is currently not including the latest version of the visual composer.
We will make a new update this week so you can wait before re-downloading the theme.
If needed we can do support in french.
Please create a new ticket if needed.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme