We are working on a website and we came across this problem:
When a tab or accordion is expanded with a table inside, once we scroll down the page jumps / scrolls up by itself and it does now allow the visitor to keep scrolling down unless the tab / accordion is inactive.
I think it's maybe a problem with the css we are using then, but this is really strange because we can't reproduce the problem.
We send you a modified version of the customjs.js file ( Thefox/js folder ), please replace your current file with the one we sent you, I think it may fix the problem.
Do not hesitate to contact us if you have more questions.
Nope the same problem once more.I have replaced the file cleared the cache, tried IE, Firefox, Chrome, Edge on desktop and laptop but the problem persists.Any more ideas?
It would be awesome if you can send us the content of the page that has problem or give me a link and access to a backend where I can see the page content.
Hello
We are working on a website and we came across this problem:
When a tab or accordion is expanded with a table inside, once we scroll down the page jumps / scrolls up by itself and it does now allow the visitor to keep scrolling down unless the tab / accordion is inactive.
You can see the problem at the relative link: http://www.viobreath.gr/oksigonotherapeia/
Hello,
Can you please try to disable the additional plugins you are using and then clear the cache.
Then can you please tell us if the problem persist.
Regards
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Hello Again
I already did that with the following plugins active only as you can see in the attached screenshot.
Please advice because the client awaits this to be resolved so we can move forward with the website publication.
Thanks in advance
Kid Regards
Stratos
Hello Startos, sorry for the late reply.
I think it's maybe a problem with the css we are using then, but this is really strange because we can't reproduce the problem.
We send you a modified version of the customjs.js file ( Thefox/js folder ), please replace your current file with the one we sent you, I think it may fix the problem.
Do not hesitate to contact us if you have more questions.
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hello again.
Nope the same problem once more.I have replaced the file cleared the cache, tried IE, Firefox, Chrome, Edge on desktop and laptop but the problem persists.Any more ideas?
Kind Regards
Stratos
Have you tried to create an accordion with a long content just like ours and not just with a few lines of content on your test website?
Hello Stratos,
Yes we tried but still didn't have this problem.
Do you have deleted the page you worked with?
We want to log in and copy all the content of the page you were using and test on our demo server to see if we can reproduce the problem.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hello
Yes We are currently using another theme because we have to deliver the website in a tight deadline.
But I can recreate the page for you if you want and send the relative link.
Let me know if that works for you.
Kind Regards
Stratos A.
Hello Stratos,
It would be awesome if you can send us the content of the page that has problem or give me a link and access to a backend where I can see the page content.
Thanks a lot.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme