I had a request to update the Revoluion Slider. I followed your instructions to deactivate and delete the plugin but now the them does not want to load the plugin and says I need a later version of the slider.
My website is currently not running and this unacceptable! Please can you let me know how to fix this ASAP.
I have copied the error message and pasted it below if it helps:
"An error occurred while installing Revolution Slider: Download failed. Unauthorized.
The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Installing and Activating Plugin Revolution Slider (1/1)
Notice: Undefined index: Name in /hermes/bosnaweb14a/b1717/ipg.moneypalfinancecouk/MoneyPalFinance/wp-content/plugins/js_composer/include/classes/updaters/class-vc-updater.php on line 118 Downloading install package from http://www.moneypalfinance.co.uk/wp-content/themes/TheFox/includes/plugins/revslider.zip…
All installations and activations have been completed.
and download the latest version of the theme and then go to Thefox/includes/plugins and try to upload the revslider.zip file directly from the wordpress dashboard.
This should do the trick.
Also try to not make reply to your own ticket if you are waiting a reply because this will make the ticket to go down in priority.
Do not hesitate to contact us if you have more questions.
I have just resolved the issue by uploading the plugin from my desktop but now I'm wondering if Wordpress is looking in the wrong place for the plugin. I have recently moved my site to subfolder and pointed my domain to this subfolder.
Is there any setting within Word press that needs to be adjusted so that I don't get this issue in the future?
We can't tell you how to do this because it differ depending your hosting, if you contact your host support and tell them about the problem and folder permissions they should be able to do it for you or at least guide you how to do this.
Do not hesitate to contact us if you have more questions.
I had a request to update the Revoluion Slider. I followed your instructions to deactivate and delete the plugin but now the them does not want to load the plugin and says I need a later version of the slider.
My website is currently not running and this unacceptable! Please can you let me know how to fix this ASAP.
Aasif
Is there any reason why my support ticket is npt being dealt with? This my second support ticket in two days! ANd none have been responded to!
Please let me know as my website is currently down,
Aasif
I have copied the error message and pasted it below if it helps:
"An error occurred while installing Revolution Slider: Download failed. Unauthorized.
The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Installing and Activating Plugin Revolution Slider (1/1)
Notice: Undefined index: Name in /hermes/bosnaweb14a/b1717/ipg.moneypalfinancecouk/MoneyPalFinance/wp-content/plugins/js_composer/include/classes/updaters/class-vc-updater.php on line 118 Downloading install package from http://www.moneypalfinance.co.uk/wp-content/themes/TheFox/includes/plugins/revslider.zip…
All installations and activations have been completed.
TGMPA v2.5.2
Return to Required Plugins Installer"
Hello Aasif,
First make sure you have the theme version 1.593 installed.
Then :
- Go to plugins and deactivate and delete the visual composer.
- Update the theme to the latest version : Theme update
- Then go to Appearance > Install plugins to install the plugin new version.
If that doesn't work, please go to : http://themeforest.net/downloads
and download the latest version of the theme and then go to Thefox/includes/plugins and try to upload the revslider.zip file directly from the wordpress dashboard.
This should do the trick.
Also try to not make reply to your own ticket if you are waiting a reply because this will make the ticket to go down in priority.
Do not hesitate to contact us if you have more questions.
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
I can confirm I have the latest version of the theme i.e. 1.593.
I have followed your insturctions below and I am still having the same error with the Revolution slider plugin.
The error message I am getting is:
"Installing Plugin: Revolution Slider
Downloading install package from http://www.moneypalfinance.co.uk/wp-content/themes/TheFox/includes/plugins/revslider.zip…
Download failed. Unauthorized
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin."
Please help!
Aasif
I have just resolved the issue by uploading the plugin from my desktop but now I'm wondering if Wordpress is looking in the wrong place for the plugin. I have recently moved my site to subfolder and pointed my domain to this subfolder.
Is there any setting within Word press that needs to be adjusted so that I don't get this issue in the future?
Hello Aasif,
If you have changed the folder then maybe the problem was about the permission, you need to be sure that the folder permission is set correctly.
You need to make sure the wordpress settings are also set correctly.
Do not hesitate to contact us if you have more questions.
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Are you going to tell me how to do this?
Hello Aasif,
We can't tell you how to do this because it differ depending your hosting, if you contact your host support and tell them about the problem and folder permissions they should be able to do it for you or at least guide you how to do this.
Do not hesitate to contact us if you have more questions.
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme