I'm a regular satisfied customer who raves about the Tranmautritam Team, but I have a bit of a bone to pick right now. Here me out here.
When I update the theme automatically using the Envato Wordpress Toolkit, the update completes just fine. However, the first move I make after the update (e.g. adding a module to one of the pages using the VC), the whole site freezes. I have to close the tabs and login again. And, when I try to complete the original action a second time, the site freezes up again and again (as many times as I try).
I have purchased many of TheFox theme licenses for many sites and I've noticed this issue arise in a couple other sites using this theme with the Envato Toolkit. Whenever I update the theme automatically using the Envato Wordpress Toolkit, like clockwork, the back end of the site becomes a tainted work environment where building with the VC becomes a headache and changes can't be saved.
Again, the most prominent symptom is the complete inability to use the Visual Composer after making an automatic update using the Toolkit. Last time I attempted an update, it was for Version 1.594 (2016.5.29).
I'm a happy customer, but I'm a little concerned right now :(
I think you can ignore the initial message on this string. As I'm familiarizing myself more with the issue I'm having, I'm finding that there are hidden forces at work. Forces that have nothing to do with the theme.
Hello,
I'm a regular satisfied customer who raves about the Tranmautritam Team, but I have a bit of a bone to pick right now. Here me out here.
When I update the theme automatically using the Envato Wordpress Toolkit, the update completes just fine. However, the first move I make after the update (e.g. adding a module to one of the pages using the VC), the whole site freezes. I have to close the tabs and login again. And, when I try to complete the original action a second time, the site freezes up again and again (as many times as I try).
I have purchased many of TheFox theme licenses for many sites and I've noticed this issue arise in a couple other sites using this theme with the Envato Toolkit. Whenever I update the theme automatically using the Envato Wordpress Toolkit, like clockwork, the back end of the site becomes a tainted work environment where building with the VC becomes a headache and changes can't be saved.
Again, the most prominent symptom is the complete inability to use the Visual Composer after making an automatic update using the Toolkit. Last time I attempted an update, it was for Version 1.594 (2016.5.29).
I'm a happy customer, but I'm a little concerned right now :(
Thanks!
Josh
Hello Again,
I think you can ignore the initial message on this string. As I'm familiarizing myself more with the issue I'm having, I'm finding that there are hidden forces at work. Forces that have nothing to do with the theme.
How could I ever doubt my Tranmautritam Team!?
Thanks!
Josh
Hello Josh,
I hope you have been able to fix the issue.
We are going to update our Theme update article because the envato tool kit changed for an other plugin since their API changed.
Do not hesitate to contact us if you have more questions.
Regards.
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