I have zipped up the download file from your website. when trying to install theme from upload theme section, keep being redirected to new page after a few minutes, that reads
"Are you sure you want to do this?
Please try again. (hyperlink)"
I have tried installing the zip file inside my c Panel which worked. But once trying to operate with "The Fox" after activating theme, it seems broke. Back end images do not show (example image attached). Some options are not visible. I feel like I have a broken product. I have contacted my hosting service, and they say everything on their end is just fine. So I either want my money back or I want this fixed. I am on a deadline, and do not have the time to be fumbling around with this nonsense.
I think that it's a simple problem with your current server settings, please try to change the server settings to the one you can find in this article : What To Do If Demo Content Import Fails
After this if you still have problem in the backend I suggest your to re-upload or re-install the theme make sure all the files are correctly on your server.
I think if you change the server settings and re-upload the theme it should start to work without any problem.
We know that GoDaddy is using script and blocking bulk action, we can't really recommend GoDaddy and HostGator, make sure to tell them the theme is working on other server / sites and we have more than 6000 customers, usually the first thing Godaddy support do is tell you that the problem comes from the theme, but we can assure you that our theme is well coded and works fine
If you are looking for hosting that are not really costly but let you modify your server settings you should try to check hostmonster or bluehost
Hope their support will be able to help you fix the problem.
I have the same issue with my hosting provider in Czech Republic. But I only get the :
"Are you sure you want to do this?
Please try again. (hyperlink)
That is all. I can not even access the settings or anything, the theme just does not install on my wordpress. I have tested some free WP themes and all of them worked fine. Can you recommend some other actions, settings or something else...
This problem is because of your server settings, this is a big theme with a lot of features, the recommend server settings can be found in this article : What To Do If Demo Content Import Fails
If you also don't have access to your FTP you may want to change your host to hostmonster or bluehost, for 3$ to 5$ you could have a server where you can change any settings.
Do not hesitate to contact us if you have more questions.
thanks for the article. I have contacted my hosting company and they changed upload_max_filesize and post_max_size settings. And now the theme is working :) Maybe it could help in the future if someone faces the same issue.
I have zipped up the download file from your website. when trying to install theme from upload theme section, keep being redirected to new page after a few minutes, that reads
"Are you sure you want to do this?
Please try again. (hyperlink)"
I have tried installing the zip file inside my c Panel which worked. But once trying to operate with "The Fox" after activating theme, it seems broke. Back end images do not show (example image attached). Some options are not visible. I feel like I have a broken product. I have contacted my hosting service, and they say everything on their end is just fine. So I either want my money back or I want this fixed. I am on a deadline, and do not have the time to be fumbling around with this nonsense.
Hello Devin, thanks for purchasing Thefox!
I think that it's a simple problem with your current server settings, please try to change the server settings to the one you can find in this article : What To Do If Demo Content Import Fails
After this if you still have problem in the backend I suggest your to re-upload or re-install the theme make sure all the files are correctly on your server.
I think if you change the server settings and re-upload the theme it should start to work without any problem.
By the way where are you hosted?
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
I will try following the link you have provided. Will update you if it works or not.
I am using GoDaddy as my hosting client.
Hello Devin,
We know that GoDaddy is using script and blocking bulk action, we can't really recommend GoDaddy and HostGator, make sure to tell them the theme is working on other server / sites and we have more than 6000 customers, usually the first thing Godaddy support do is tell you that the problem comes from the theme, but we can assure you that our theme is well coded and works fine
If you are looking for hosting that are not really costly but let you modify your server settings you should try to check hostmonster or bluehost
Hope their support will be able to help you fix the problem.
Waiting for your reply.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi Team,
I have the same issue with my hosting provider in Czech Republic. But I only get the :
"Are you sure you want to do this?
Please try again. (hyperlink)
That is all. I can not even access the settings or anything, the theme just does not install on my wordpress. I have tested some free WP themes and all of them worked fine. Can you recommend some other actions, settings or something else...
Thanks
Adrian
Hello Adrian,
Could you try to upload the theme via FTP?
This problem is because of your server settings, this is a big theme with a lot of features, the recommend server settings can be found in this article : What To Do If Demo Content Import Fails
If you also don't have access to your FTP you may want to change your host to hostmonster or bluehost, for 3$ to 5$ you could have a server where you can change any settings.
Do not hesitate to contact us if you have more questions.
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hi,
thanks for the article. I have contacted my hosting company and they changed upload_max_filesize and post_max_size settings. And now the theme is working :) Maybe it could help in the future if someone faces the same issue.
Thank you
Regards
Adrian
Hello Adrian,
Glad to hear that!
You're welcome!
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme