There is an update for Visual Composer "WPBakery." When I tried to perform the update is asked for a license. TheFox theme came with and uses Visual Composer so I am not sure how this will affect my theme if I do not use the update. Can you give me some direction regarding this concern. If I do have to purchase a Visual Composer license, I was not aware of this. Does it mention it in any contract or documentation that I may have over look. I added an attachment for your review.
Hello - I have the same problem. I followed your instructions and the same older 4.12 version was installed, not the newest version 5.0.1. Please fix so we can install the latest version.
We see that you are still using the old version of the theme.
Make sure to update the theme correctly before doing the plugin update.
If you don't update the theme no need to update the plugin.
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
PS : If you download the latest version from themeforest you can find the latest plugins zip files in thefox/includes/plugins folder, but don't update the plugin if you don't update the theme
1. Your original instructions made no mention of having to go to Themeforest to update the theme.
2. WP says the theme is already the current version. Therefore, I tried the steps you suggested to update the plugin.
3. Themeforest's page for TheFox does not have an update option, only a purchase option.
4. On that page, clicking "What does support include," it says, "Any future update made available by the author is included with every purchase." That sounds to me like forever, not just 6 months.
5. Before I recommended purchase to my client, I submitted a ticket asking specifically how long will we be able to get updates. Here is the answer your team gave me then: "If you have bought our theme you can still download the newest version of the theme from themeforest and update it, but if you have any problem or questions you will need to extend the support." [Ticket #823113]
6. Please do what you promised, and tell me how I can update TheFox WITHOUT buying another license.
Hello,
There is an update for Visual Composer "WPBakery." When I tried to perform the update is asked for a license. TheFox theme came with and uses Visual Composer so I am not sure how this will affect my theme if I do not use the update. Can you give me some direction regarding this concern. If I do have to purchase a Visual Composer license, I was not aware of this. Does it mention it in any contract or documentation that I may have over look. I added an attachment for your review.
Thank you,
Ricardo
Hello Ricardo,
You don't need to buy the visual composer license to update the visual composer :
- Go to plugins and deactivate and delete the visual composer.
- Update the theme to the latest version : Theme update
- Then go to Appearance > Install plugins to install the plugin new version.
Do not hesitate to contact us if you have more questions.
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Hello - I have the same problem. I followed your instructions and the same older 4.12 version was installed, not the newest version 5.0.1. Please fix so we can install the latest version.
Hello Pat,
We see that you are still using the old version of the theme.
Make sure to update the theme correctly before doing the plugin update.
If you don't update the theme no need to update the plugin.
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
PS : If you download the latest version from themeforest you can find the latest plugins zip files in thefox/includes/plugins folder, but don't update the plugin if you don't update the theme
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
1. Your original instructions made no mention of having to go to Themeforest to update the theme.
2. WP says the theme is already the current version. Therefore, I tried the steps you suggested to update the plugin.
3. Themeforest's page for TheFox does not have an update option, only a purchase option.
4. On that page, clicking "What does support include," it says, "Any future update made available by the author is included with every purchase." That sounds to me like forever, not just 6 months.
5. Before I recommended purchase to my client, I submitted a ticket asking specifically how long will we be able to get updates. Here is the answer your team gave me then: "If you have bought our theme you can still download the newest version of the theme from themeforest and update it, but if you have any problem or questions you will need to extend the support." [Ticket #823113]
6. Please do what you promised, and tell me how I can update TheFox WITHOUT buying another license.
Hello Pat,
1. We asked you to update the theme ( 2nd point ).
2. Please install this plugin to check and update the theme directly from Wordpress : https://github.com/envato/wp-envato-market
3. If you have bought our theme you should be able to download the theme from this page : https://themeforest.net/downloads
Or from the theme page : https://themeforest.net/item/thefox-responsive-multipurpose-wordpress-theme/11099136
4. Yes, even if the support expired you can download the theme update
5,6. You should already be able to do thism please check our 2 and 3.
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
I bought the full version of Visual Composer, you may close this ticket.
Thank you for your assistance.