Comments 2Demi started the conversationNovember 24, 2016 at 1:39amDear Sir/Madam,I guess after an update of WordPress I can't upload any images in the media library. I can upload but nothing appears. Did you have these problems already or do you know how to fix it? I tried to deactivate all the plugins but had still the same problem...I hope you can help me!Demi 899TheFox repliedNovember 24, 2016 at 8:09amHello Demi,The problem could be the server settings, the recommended settings can be found in this article : What To Do If Demo Content Import FailsYou can contact your host support to have the settings changed.Also if you updated wordpress but using old version of our theme and visual composer that's also why it's not working correctly.You may want to update the theme and visual composer but should take a backup first then :- Go to plugins and deactivate and delete the visual composer. - Update the theme to the latest version : Theme update - Then go to Appearance > Install plugins to install the plugin new version.This may fix the problem ( first try to change the server settings ).Do not hesitate to contact us if you have more questions.Have a nice day! Regards.--------------------- Hosting we recommend ( Free SSL and CDN included in all plan ). Speed up your site with Autoptimize Test your site with GTmetrix and fix the issue to make it faster How to Update your Theme 2Demi repliedNovember 24, 2016 at 1:14pmGoodmorning,Thank you for the information, I tried both things. I checked the server and I reinstalled Visual Composer but unfortunately the problem is still the same...Best regards,Demi Engelaar 899TheFox repliedNovember 25, 2016 at 5:03amHello Demi,The server settings were set correctly?Could you please contact the host support and tell them about the problem, then ask them if they can check the server error log.This should help us seeing where is the problem.Thanks in advance.Regards--------------------- Hosting we recommend ( Free SSL and CDN included in all plan ). Speed up your site with Autoptimize Test your site with GTmetrix and fix the issue to make it faster How to Update your Theme Sign in to reply ...
Dear Sir/Madam,
I guess after an update of WordPress I can't upload any images in the media library. I can upload but nothing appears.
Did you have these problems already or do you know how to fix it? I tried to deactivate all the plugins but had still the same problem...
I hope you can help me!
Demi
Hello Demi,
The problem could be the server settings, the recommended settings can be found in this article : What To Do If Demo Content Import Fails
You can contact your host support to have the settings changed.
Also if you updated wordpress but using old version of our theme and visual composer that's also why it's not working correctly.
You may want to update the theme and visual composer but should take a backup first then :
- Go to plugins and deactivate and delete the visual composer.
- Update the theme to the latest version : Theme update
- Then go to Appearance > Install plugins to install the plugin new version.
This may fix the problem ( first try to change the server settings ).
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme
Goodmorning,
Thank you for the information, I tried both things. I checked the server and I reinstalled Visual Composer but unfortunately the problem is still the same...
Best regards,
Demi Engelaar
Hello Demi,
The server settings were set correctly?
Could you please contact the host support and tell them about the problem, then ask them if they can check the server error log.
This should help us seeing where is the problem.
Thanks in advance.
Regards
---------------------
Hosting we recommend ( Free SSL and CDN included in all plan ).
Speed up your site with Autoptimize
Test your site with GTmetrix and fix the issue to make it faster
How to Update your Theme