Public Tickets
Nicolas Y Z W
Yoast SEO open graph tag incompatible with wocommerce-errorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 24, 2016 at 2:28pm
5
Most recent comment from Nicolas Y Z W:Hi support,Thank you for the news.We look forward to a permanent solution.
Nicolas Y Z W
URGENT -- Formatting the WooCommerce My AccountClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 24, 2016 at 2:24pm
5
Most recent comment from Nicolas Y Z W:Hi support,Yes we did use the latest version of the WooCommerce template.It was only partly responsive so we used our custom CSS to format the page.Thank you for the assistance and Merry Christmas.
Nicolas Y Z W
URGENT -- Registration on checkout compulsory and existing user detection?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 24, 2016 at 2:22pm
3
Most recent comment from Nicolas Y Z W:Hi Support,Thank you for the update. We hope to be able to continue using your theme.Merry Christmas.
Pardeep Gupta
error on InstallationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 24, 2016 at 2:20pm
2
Most recent comment from TheFox Support:Hello Pardeep, thanks for purchasing Thefox and sorry for the late reply.The problem is the PHP version you are using, you need to have php version to be at least 5.3Do not hesitate to contact us if ...
Capt Obvious
borders on icon boxesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 24, 2016 at 2:00pm
4
Most recent comment from TheFox Support:Hello Capt,It seems that you have set the background color to transparent, that's why you see the line.Try to edit the module and change the color alpha, that should fix the problem.Do not hesitate to ...
Veronica
Logo in headerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 23, 2016 at 5:17am
2
Most recent comment from TheFox Support:Hello Veronica, thanks for purchasing Thefox!You can change the logo width from Thefox > General settingsBut if you want to change the logo height, to make a bigger header you may need to modify the ...
Toralf Frankowski
Business Template is not workingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 22, 2016 at 6:03am
4
Most recent comment from TheFox Support:Hello Toralf,Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Regards.
Ed
Adding FontsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 22, 2016 at 6:02am
2
Most recent comment from TheFox Support:Hello Ed,The best thing to do set your font in the css : https://css-tricks.com/snippets/css/using-font-face/Then after setting the font you will be able to set if for the part you want.If you want t ...
Christina
Custom FieldsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 17, 2016 at 6:54am
2
Most recent comment from TheFox Support:Hello Christina,Unfortunately if you want to do something like this you would need to modify the woocommerce plugin and theme files.This is not an easy modification and our support doesn't cover theme ...
Paul French
BreadcrumbsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 16, 2016 at 5:41am
11
Most recent comment from TheFox Support:Hello Paul,For those page try to add this custom css :.child_pages_ctn { left:-70px; }.child_pages_ctn:before { left:77px; }and change the value to a higher number if the title is longer.Do not hesit ...
goconnext
Staff Member OrderingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 16, 2016 at 5:15am
8
Most recent comment from TheFox Support:Hello Goconnext,
You're welcome!
Glad to hear we have been able to help you!
Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boo ...
Josh Elwood
WooCommerce - CatalogClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 14, 2016 at 5:47am
4
Most recent comment from TheFox Support:Hello Josh,Yes this would be something related to the woocommerce plugin but I am afraid they won't help you since this will include modifications of the plugin template.Regards
Tom
New Wordpress 4.7 updateClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 14, 2016 at 4:42am
4
Most recent comment from TheFox Support:Hello Kevin,Did you tried to download the latest version we published yesterday?Make sure to update all the plugins and also try to disable the additional plugin you are using, there is maybe a confli ...
santirisco
Create an adsitional menu in headerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2016 at 7:00am
6
Most recent comment from TheFox Support:Hello Santi,You're welcome, sorry for not being to help you this time.Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Gaurang
Revolution Slider is asking for activation codeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 10, 2016 at 5:29am
2
Most recent comment from TheFox Support:Hello Gaurang,This is not needed, they ask you to "activate" the plugin to make the auto update available but this is not needed because our team will update the theme when there is a new update for t ...