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Public Tickets

Luca Torraco Blog paginationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 20, 2023 at 4:24pm   1 Most recent comment from Luca Torraco:Dear Support Team, I am writing to report a recurring issue with the blog pagination function in the theFox WordPress theme. Despite previous fixes, the problem persists with each theme update. The sp ... Lisa Redux?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 25, 2023 at 2:20am   2 Most recent comment from TheFox Support:Hello Lisa, thanks for using our theme!Yes, you need the redux framework, it's used for the theme option panel.If you update the theme and plugins to their latest version you shouldn't need ... Frank Licences AvailableClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 22, 2023 at 3:15am   2 Most recent comment from TheFox Support:Hello Frank, thanks for using our theme!You should be able to check your license status using this page :https://themecheck.wpengine.com/wp-content/license_checker.phpDo not hesitate to contact us if ... baumannsebastian No footer menu in mobile versionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2023 at 2:36am   5 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Ilham Demo ImporterClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 15, 2023 at 8:11am   3 Most recent comment from TheFox Support:Hello,When the theme is activated, you can download single demos from Thefox > Import Singles Pages.Then Click Import singles button and in the "Pages" Dropdown select the pages you want to import.Th ... Jonni Bailey LayerSlider Not WorkingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 3, 2023 at 4:31pm   8 Most recent comment from TheFox Support:Hello Ben,I am not sure, if they kept the same function to make and store slider then yes, you should be able to use it.But since we didn't test with the latest version we can't be 100% sure ... redfrog22 Google Maps API not workingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 7, 2023 at 2:35am   4 Most recent comment from TheFox Support:Hello,Are you using the latest version of the theme?Are you paying your google api, it isn't free anymore.Please create a new ticket and give us more information.Best regards anna348 ReturnClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 15, 2022 at 9:36am   2 Most recent comment from TheFox Support:Hi Anna,You can ask for a refund from Envato.What are the problems that you have?If you need help with the theme setup let us know.Best regards Ben Lord Electrical Yoast CompatibilityClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 2, 2022 at 12:43pm   4 Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. cathdesign add "..." at the end of blog excerptClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 8, 2022 at 2:58pm   6 Most recent comment from TheFox Support:Hello Catherine,Our team should get back to us this weekend with the code, please re-contact us on Monday if we don't get back to you.Best regards Ellison Full width rows no longer workClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 18, 2022 at 2:16pm   5 Most recent comment from Ellison:We use WP Rocket. We had a lot of trouble with autoptimize in the past and use WP Rocket on all our sites now. Anton Alberdi The Fox optionsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 11, 2022 at 10:53am   5 Most recent comment from Anton Alberdi:Ok, thanks I will look into it. Jonni Bailey PHP 8 and LayerSliderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 27, 2022 at 12:51pm   2 Most recent comment from TheFox Support:Hello Jonni,For our theme and WPbakery yes, but for Layerslider we can't because they removed their plugin from Envato and we don't have access to update anymore.Best regards Jonni Bailey Log4jClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 18, 2021 at 11:55am   2 Most recent comment from TheFox Support:Hello Jonni,No, we dont use it.Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Philip Lakic The parent theme is missing. Please install the "TheFox" parent theme.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 22, 2021 at 12:11pm   2 Most recent comment from TheFox Support:Hello Philip, thanks for using our theme!Can you tell us the version of the main theme ( thefox ) and the child theme version you are using?Best regards