Public Tickets
redfrog22
Google Maps API not workingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 7, 2023 at 2:35am
4
Most recent comment from TheFox Support:Hello,Are you using the latest version of the theme?Are you paying your google api, it isn't free anymore.Please create a new ticket and give us more information.Best regards
anna348
ReturnClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 15, 2022 at 9:36am
2
Most recent comment from TheFox Support:Hi Anna,You can ask for a refund from Envato.What are the problems that you have?If you need help with the theme setup let us know.Best regards
Ben Lord Electrical
Yoast CompatibilityClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 2, 2022 at 12:43pm
4
Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
cathdesign
add "..." at the end of blog excerptClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 8, 2022 at 2:58pm
6
Most recent comment from TheFox Support:Hello Catherine,Our team should get back to us this weekend with the code, please re-contact us on Monday if we don't get back to you.Best regards
Ellison
Full width rows no longer workClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 18, 2022 at 2:16pm
5
Most recent comment from Ellison:We use WP Rocket. We had a lot of trouble with autoptimize in the past and use WP Rocket on all our sites now.
Anton Alberdi
The Fox optionsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 11, 2022 at 10:53am
5
Most recent comment from Anton Alberdi:Ok, thanks I will look into it.
Jonni Bailey
PHP 8 and LayerSliderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 27, 2022 at 12:51pm
2
Most recent comment from TheFox Support:Hello Jonni,For our theme and WPbakery yes, but for Layerslider we can't because they removed their plugin from Envato and we don't have access to update anymore.Best regards
Jonni Bailey
Log4jClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 18, 2021 at 11:55am
2
Most recent comment from TheFox Support:Hello Jonni,No, we dont use it.Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Philip Lakic
The parent theme is missing. Please install the "TheFox" parent theme.Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 22, 2021 at 12:11pm
2
Most recent comment from TheFox Support:Hello Philip, thanks for using our theme!Can you tell us the version of the main theme ( thefox ) and the child theme version you are using?Best regards
Al Winchell
media files wont load with woo commerceClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 30, 2021 at 1:39am
1
Most recent comment from Al Winchell:with the woocommerce plugin activated the media library will not load. If I deactivate it loads. If I change themes and activate woocommervce the media library loads.
Claudio
CSS animation not working on phoneClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 28, 2021 at 9:51am
3
Most recent comment from Claudio:Thank You Foxers for reply! :-)I used the WPBakery in many other Themes and it worked fine with the CSS Animations. That's why I wondered because in "TheFox" there is no Animation on Mobile/Table ...
RedMaestros
Compatibility with translationsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 8, 2021 at 10:26am
2
Most recent comment from TheFox Support:Hello RedMaestros, thanks for using our themeYou might want to try to change the slug of the portfolio directly from your child theme.Try to add this in the child theme functions.php and then save the ...
Carlos Cavaco
read more buttonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 7, 2021 at 10:03am
2
Most recent comment from TheFox Support:Hello Carlos, thanks for using our theme.Did you use our pot file? Please try with Poedit.The easiest way to translate the theme is to use Poedit and to create a po file of your language.
You can fin ...
Raquelina Sanchez
Personalizar IconosClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 4, 2021 at 12:13pm
2
Most recent comment from TheFox Support:Hello Raquelina, thanks for purchasing Thefox!You could use the image module, custom heading module and text module to make your own icon box.Currently you can't use custom icon with our icon box ...
ANGEL GOMEZ
deregister the number!Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 30, 2021 at 1:57pm
3
Most recent comment from TheFox Support:Hello Angel,The theme is currently activated on https://www.compratesta.com/If you need to make a new website, delete this site or buy a new license.Do not hesitate to contact us if you have more qu ...