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Public Tickets

Jumpei I can't set up the demoClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 8, 2021 at 12:44am   5 Most recent comment from Jumpei:it's embarrassing!I'll buy it, thank you so much. Markus Müller Slider templateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 7, 2021 at 3:32pm   5 Most recent comment from Markus Müller:THX.Regards,Markus Duncan theme will not updateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 5, 2021 at 1:13am   2 Most recent comment from TheFox Support:Hello Duncan,We are also using wpengine so it is definitely not a theme issue.Could you please take a backup then :- Delete our theme.- Update WordPress to 5.6.1- Disable all the custom plugins you a ... Manuel Careaga Customize themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 19, 2021 at 12:21pm   2 Most recent comment from TheFox Support:Hello Manuela, thanks for purchasing Thefox!When editing a page, click on "WPbakery page builder" then on "Backend editor" ( both are blue buttons ).For the theme options, please go to Thefox > Option ... Noah Watkins One Page 02Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 17, 2021 at 7:25pm   2 Most recent comment from TheFox Support:Hello Noah, thanks for purchasing Thefox!One page 01 and 02 are the same.You just need to modify your header settings fromThefox > Options > Header stylingand then set the "Header layout" option to L ... ladiange theme updateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 21, 2020 at 9:45pm   2 Most recent comment from TheFox Support:Hello Ladiange,You can find it in the documentation file you get when you download our theme or from our theme page :https://themeforest.net/item/thefox-responsive-multipurpose-wordpress-theme/1109913 ... Lorny Wanders add_theme_support ('title-tag')Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 12, 2020 at 11:08am   2 Most recent comment from TheFox Support:Hello Lorny,We are not using it because we are using custom title tag.You can still implement it using the child theme if needed but it won't make a big impact on your site seo.Do not hesitate to ... Kostas Karidas Contact form 7Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2020 at 9:54am   2 Most recent comment from TheFox Support:Hello,Did you also un-installed the contact form 7, it might have deleted the form you made.Try to go edit the page and try to re-select the form.Make sure you have an existing form and the plugin act ... Kostas Karidas POLYLANGClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 19, 2020 at 6:28am   4 Most recent comment from TheFox Support:Hello Kostas,You won't have default menu / top bar integration, translation strings from the modules may not be detected and much more.You can try polylang since it is free and if you have issue ... Lorny Wanders old JavaScript codeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 12, 2020 at 10:53am   2 Most recent comment from TheFox Support:Hello Lorny, We updated the theme for those issues, if you are using the latest version ( released this week ) you shouldn't need the migrate helper plugin : Theme update Plugins Update.Then cl ... jfung Changing the order of columns and having them in full sizeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 3, 2020 at 7:12pm   4 Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Yatin WP Bakery page builder updateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 19, 2020 at 6:32pm   2 Most recent comment from TheFox Support:Hello Yatin, thanks for purchasing Thefox!- Go to plugins and deactivate and delete the visual composer. - Update the theme to the latest version : Theme update - Then go to Appearance > Install plu ... jfung Single Product Navigation Buttons to loop within the select categoryClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 14, 2020 at 10:14pm   7 Most recent comment from jfung:I did check and made sure I didn't miss anything when copying and pasting the codes.It's okay, I ended up using some other approach that I found on the internet and used css to hide the pro ... Sameeh About Slider PluginClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 14, 2020 at 7:42pm   3 Most recent comment from TheFox Support:Hello Sameeh, thanks for purchasing our theme!The plugins are included but the license are not included, you can still use them.Also the WPbakery page builder is the builder we use for the theme, it ... jfung Moving the Single Product Navigation to the topClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2020 at 7:21pm   2 Most recent comment from TheFox Support:Hello Jfung,We will ask our dev team and get back to you tomorrow.Thanks for your patience.Best regards