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Public Tickets

Matthew Adamo Problem uploading themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 15, 2019 at 8:05am   2 Most recent comment from TheFox Support:Hello Matthew, thanks for purchasing Thefox!We need more information, you can't upload it from the wordpress dashboard?Make sure the server settings accept big file :What To Do If Demo Content I ... Lisa Icon boxClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 4, 2019 at 7:42am   2 Most recent comment from TheFox Support:Hello Lisa,Unfortunately there is no option to set an icon box to a specific height, if you want to do this you can contact https://wpbuilders.co/ so they help you with customization or use a "parag ... ryan ely WOOCOMMERCE AND MOBILE MENUClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 29, 2019 at 4:07pm   2 Most recent comment from TheFox Support:Hello Ryan, thanks for purchasing Thefox!Can you please send us a link to the product page.Regarding the mobile menu what is the problem?We checked on your phone and it seems to be ok.Do not hesitat ... Aleksandar Jovicic Cant load siteClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 25, 2019 at 7:51am   4 Most recent comment from TheFox Support:Then make sure the server settings and folder permission settings are set correctly.The recommend settings can be found in this article :What To Do If Demo Content Import FailsDo not hesitate to conta ... Aleksandar Jovicic contact form, questionnaireClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 22, 2019 at 9:38am   2 Most recent comment from TheFox Support:Hello Aleksandar,This is possible with Contact form 7 or Ninja form.You can check online tutorial to learn how to achieve this.Do not hesitate to contact us if you have more questions. Have a nice da ... Aleksandar Jovicic section-elementClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 22, 2019 at 9:22am   5 Most recent comment from TheFox Support:Hello again!Yes, from Slider revolution tab, you should be able to see all the slider, then you can go edit the slide content.Do not hesitate to contact us if you have more questions. Have a nice day ... Aleksandar Jovicic never before created WP siteClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 22, 2019 at 9:21am   4 Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Yvonne Schellekens portfolio thumb heading centered in hoverClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 14, 2019 at 7:49am   4 Most recent comment from TheFox Support:Hello Yvonne,Yes, by default the header height is reduced for ipad and mobile to save "height".Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Lisa Sponsor post page displayClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2019 at 9:33am   2 Most recent comment from TheFox Support:Hello again,You need to update image of the same size for better result, but the problem here is that you forgot to add a featured image to one of your partner posts, which result with a blank space i ... Lisa Footer widget column widthClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2019 at 9:31am   2 Most recent comment from TheFox Support:Hello Lisa, thanks for purchasing Thefox!You would need to change the width proprieties of each columns in order to make this work.Our support doesn't cover customization or modifications but i ... Brad Exclude Specific Categories in "Related Posts"Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 5, 2019 at 7:56am   2 Most recent comment from TheFox Support:Hello Brad,I am sorry but currently we don't have this option.If you need help with this please contact https://wpbuilders.co/Sorry for not being able to help you this time.Do not hesitate to c ... Vesa-Pekka Immonen Cannot find the WP visual front-end editorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 3, 2019 at 6:07am   2 Most recent comment from TheFox Support:Hello Vesa-Pekka, thanks for purchasing Thefox! We disabled the front-end editor because we use a different bootstrap and some of our custom modules doesn't execute correctly when used from the f ... Javier Polania ErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2019 at 6:40am   2 Most recent comment from TheFox Support:Hello Javier, thanks for purchasing our theme!Make sure your server are using the correct settings you can find in this article :What To Do If Demo Content Import FailsIf you are hosted with Godaddy, ... Vojtech Not able to add WoWhead.com tooltipsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 27, 2019 at 8:24am   3 Most recent comment from TheFox Support:Hello Vojtech, thanks for purchasing Thefox!Glad to hear that you were able to fix the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Richard a Adamy Can't upload The Fox theme to my wordpress siteClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 24, 2019 at 9:18am   2 Most recent comment from TheFox Support:Hello Richard, thanks for purchasing Thefox!You need to change the server settings to the one recommend in this article :What To Do If Demo Content Import FailsThis should fix the problem.Also if yo ...