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Public Tickets

Saajidah Gafoor Speed optimisationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 5, 2019 at 8:49am   2 Most recent comment from TheFox Support:Hello Saajidah, thanks for purchasing Thefox!I am affraid that the problem is the additional plugin you are using and also your server settings / web hosting.First check the result of GTmetrix ( it u ... Saajidah Gafoor Tab support in v.3.6.2Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 1, 2019 at 7:21pm   7 Most recent comment from TheFox Support:You're welcome!Regarding Yoast you may want to check this article : https://wpbuilders.co/how-to-setup-yoast-seo-plugin/Do not hesitate to contact us if you have more questions. Have a nice weekend! ... Steven URGENT!! WP Bakery Elements not showing after upgradeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 30, 2019 at 12:07pm   5 Most recent comment from Steven:That's great, thanks Michel blog translationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 19, 2019 at 9:29pm   8 Most recent comment from TheFox Support:Hello Michel,Glad to hear that the problem is fixedDo not hesitate to contact us if you have more questions. Have a nice weekend! Regards. Mike No longer able to submit messages front endClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 14, 2019 at 5:46pm   2 Most recent comment from Mike:Please disregard - submitted issue to Contact Form 7 author Trevor Lazarus Disappearing WPBakery ElementsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 10, 2019 at 5:00pm   3 Most recent comment from TheFox Support:Hello Trevor,If the theme is activated, you should be able to see those widgets again.We are currently experiencing a problem with the license registration, a new update for the theme will be availabl ... Sean Hurley Featured imageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 6, 2019 at 11:20am   2 Most recent comment from TheFox Support:Hello Sean,Try to add this custom css ( thefox > styling options ) :.post .post-attachement { display: none; }That should do the trickDo not hesitate to contact us if you have more questions. Have a n ... Sean Hurley LicenseClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 5, 2019 at 11:22am   4 Most recent comment from TheFox Support:Hello Sean,Yes, if it tell you to register the  theme one more time please contact us, it should only ask 1 per website.Do not hesitate to contact us if you have more questions. Have a nice day! Rega ... Renato ButtonClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 5, 2019 at 11:19am   4 Most recent comment from TheFox Support:Hello Renato,It depends, do you need just one button in the top bar, what color, style, does this need to also be in the mobile part ?It depends on this.If you contact selsek,[email protected] with more ... Yulan Mega menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 20, 2018 at 10:14am   2 Most recent comment from TheFox Support:Hello Yulan, thanks for purchasing Thefox!You can set up the megamenu, please check the documentation :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#men ... Romain Video row not displaing contentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 20, 2018 at 9:40am   2 Most recent comment from TheFox Support:Hello Romain,We didn't made any changes to the theme really, did you updated or installed anything new?Updated to WordPress 5.0? Installed a new plugin or updated one?Or if you updated only the theme ... Westley Annis Menu Bug on mobile devicesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 19, 2018 at 11:16am   2 Most recent comment from TheFox Support:Hello Westley,The problem is that one of the custom plugin you are using is not compatible with the version 5.0 of wordpress, try to disable the plugins you are using and see if it fix the problem.Ki ... Laura Goatley blog postsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 10, 2018 at 10:23am   2 Most recent comment from TheFox Support:Hello Laura, thanks for purchasing Thefox!The blog posts are cut after a certain number of characters that why this is happening.If we do it with word the length of the paragraph would be different an ... David Change or remove certain elements of a blog postClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 3, 2018 at 11:35am   8 Most recent comment from TheFox Support:Glad to hear thatDo not hesitate to contact us if you have more questions. Have a nice day! Regards. Antonija Page path - page/post bar?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 30, 2018 at 2:10pm   3 Most recent comment from TheFox Support:Hello Antonija, thanks for purchasing Thefox!Glad to hear that you find a way to achieve thisDo not hesitate to contact us if you have more questions. Have a nice weekend! Regards.