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Public Tickets

Sonia FiltersClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 13, 2018 at 10:13am   5 Most recent comment from Sonia:Maybe for future updates it could be great! I think it is essential to be able to reorder the tag's filter for portfolio, staff and partner. This way you could order according to the importance of fil ... Diana Trzmiel LayerSlider PRODUCT ACTIVATIONClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2018 at 10:47am   2 Most recent comment from TheFox Support:Hello Diana, thanks for purchasing Thefox!You don't need to "activate" any of the custom plugins, the plugins are already activated this is only need if you want to access to the  auto update.For mor ... Danny force guest checkoutClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2018 at 9:31am   8 Most recent comment from TheFox Support:Hi again,No we checked in secret window to be sure to don't have cache or anything.What you could do is edit the form-checkout.php ( thefox/woocommerce/checkout folder )And remove the line46and56This ... April Custodio Redux Framework slowing down our payment redirectClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2018 at 6:21am   19 Most recent comment from April Custodio:Thank you for the response. We'll check into cleaning up our wp_options table and adding an index if needed. We're seeing those autoload and cron queries now.  Joel D'Arnot Use images for menu, instead of textClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 8, 2018 at 6:19pm   2 Most recent comment from TheFox Support:Hello Joel,If you want to replace the default text of the menu items with "images" this is something really tricky to do, you would need to add custom css to put an image background in the text part o ... Mattijs iconsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 8, 2018 at 9:39am   2 Most recent comment from TheFox Support:Hello Mattijs, thanks for purchasing Thefox!You can use the icon using the "Icon" module, or the "Paragraph with Icon" module etc.Where do you want to use the icons?Regards Miguel Color MenuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 6, 2018 at 9:04am   2 Most recent comment from TheFox Support:Hello Miguel,This is because you are using the "Transparent header" edit this :https://drive.google.com/file/d/1IdfBELvg5FpaUBtszQtcaawBnGfSDkd0/view?usp=drivesdkDo not hesitate to contact us if you h ... daniel Updating The Fox themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 24, 2018 at 7:03pm   4 Most recent comment from TheFox Support:Hello Daniel,If you have this error then it is a problem related to your server folder permission and maybe your server settings.Please contact your host and ask theme to change the folder permissions ... Lefter Bogdan RefundClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2018 at 6:16pm   2 Most recent comment from TheFox Support:Hello Bogdan, thanks for purchasing Thefox!Sorry to hear that the theme didn't fit your needs. Unfortunately the refund are managed by the envato author and not from us ( support team ) but we will ... Jose Disable accordion animation.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2018 at 6:05pm   2 Most recent comment from TheFox Support:Hello Jose,Yes this is possible but you would need to edit the thefox/customjs.js file.You can check this ticket where we explain how to do it.https://tranmautritam.ticksy.com/ticket/874917Do not hes ... Jose Child ThemeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2018 at 6:02pm   4 Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Karin Kreutzer Related ProjectsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 21, 2018 at 8:13am   2 Most recent comment from TheFox Support:Hello again,The page options remove all the automatically generated content from the portfolio.You can build the page using the WPbakery page builder and create a section that use the portfolio module ... Juliette footer font sizeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 19, 2018 at 3:13pm   6 Most recent comment from TheFox Support:Hello Gracie,I am sorry but can you create a new ticket so we can verify your purchase and support status?Thanks in advance! Kate Button AlignmentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 17, 2018 at 2:14pm   4 Most recent comment from TheFox Support:Hello Kate,What you need to do is to change the buttons alignment to left ( not center ).Then go edit the row that contains the buttons and in the extra class add this :page_t_centerThen save and upda ... April Custodio Duplicate entries appearingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 16, 2018 at 11:54am   4 Most recent comment from TheFox Support:Hello April,We see that the theme script are minified, if you are not using any custom plugins this should not be happening or is it an option from cloudflare?You should try to deactivate it, can you ...