Public Tickets
Mike
SSL disabled Staff Member pagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 22, 2018 at 11:23am
5
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Jeff
FontsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 12, 2018 at 7:37am
2
Most recent comment from TheFox Support:Hello Jeff,This is a custom heading moduleGo edit the page and edit the Heading module to change the font.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Mike
Outdated WooCommerce template file(s)Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 10, 2018 at 9:15am
2
Most recent comment from TheFox Support:Hello Mike,This is not really important, they just update the file number and didn't made any changes that matters.Our team will update the theme soon.Do not hesitate to contact us if you have more q ...
Jeff
Changing fontsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 7, 2018 at 8:17am
4
Most recent comment from TheFox Support:Hello Jeff,Glad to hear that you have been able to achieve what you wantedDo not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Jeff
Identify Page ElementsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 2, 2018 at 8:09am
4
Most recent comment from TheFox Support:You're welcomeGlad to have been able to help!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Sinaptic
Double H1 in product pagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 16, 2018 at 9:28am
10
Most recent comment from TheFox Support:You're welcome!Glad to have been able to help youDo not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Todd Gorsuch
Mobile Menu - No TitleClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 16, 2018 at 9:15am
4
Most recent comment from TheFox Support:Hello Todd,Glad to hear that you have been able to fix the problem!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Kate
Center Icons in Row/ColumnClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 15, 2018 at 8:06pm
3
Most recent comment from Kate:The site is still in development at a temporary domain, but here's a screencapture. The three red social icons -- I'd like them to be centered.
L Morgan
Stop pages on Staff page from going to external pages when clicking on staff member's photo or nameClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 14, 2018 at 9:12am
7
Most recent comment from TheFox Support:Hello Morgan,We tested on our test site and it seems to works fine, please try to disable any custom plugins you are using.If you are still having problem after this, then give us access to your dashb ...
Geert
custom 404 pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 11, 2018 at 9:55am
2
Most recent comment from TheFox Support:Hello Geert,We already have a 404.php file in the theme, you don't need to use -template in the php file name for the 404 page.Also we don't have any Javascript in the theme that remove the content it ...
Tom MacKnight
Getting Certificate Errors On Mobile PhoneClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 7, 2018 at 8:20pm
6
Most recent comment from TheFox Support:You're welcomeDo not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Kate
Post Archive View to Grid?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 6, 2018 at 6:53am
4
Most recent comment from TheFox Support:Hello Kate,Yes, we are referring to Cesis.The reason we made Cesis is that we had too many customers on Thefox and we are currently not able to make update that would let us include the features we wa ...
Teatro ZinZanni
Custom Post Types -- best approach?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 4, 2018 at 9:09am
2
Most recent comment from TheFox Support:Hello Robert, thanks for purchasing Thefox!If you want to create your own custom post and custom field then we recommend you to make your own plugin that add your custom posts and custom fields.If yo ...
Sinaptic
change aspect of single postClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 27, 2018 at 9:39am
2
Most recent comment from TheFox Support:Hello Sinaptic,If you want to edit the title part then check the "page_title_ctn" place.post-attachementfor the thumbnail part.If you need customization you can also contact our dev that does it on h ...
Giacomo
rd mega menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 26, 2018 at 8:57am
4
Most recent comment from TheFox Support:Hello Giacomo,You have change the php version?Also are you using any custom plugins?It is a problem with the server settings for sure.Kind regards