Public Tickets
Rebecca Ashton
I can't install the themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 14, 2019 at 10:03am
2
Most recent comment from TheFox Support:Hello Rebecca, thanks for purchasing Thefox!The problem is your server settings, please contact your web hosting and tell them to change the server settings to the one you can find in this article :Wh ...
Kristin Schaab
CustomizationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 14, 2019 at 10:02am
2
Most recent comment from TheFox Support:Hello Kristin,Unless doing customization and adding custom css it is not possible, you can contact https://wpbuilders.co/ if you need customization.I am sorry that our team can't help you with this ...
Marzia Agnetti
portfolio revisionsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 13, 2019 at 9:46am
8
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Dalibor Antunović
Sponors/Partners carousels linkClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 8, 2019 at 9:49am
6
Most recent comment from TheFox Support:Hello Dalibor,We meant we can tell you the file that need to be modified so you can add the function to the child theme and edit it the way you want, but we don't "send code" or make modification for ...
Paul
Demo Importer - Top FooterClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 7, 2019 at 9:37am
2
Most recent comment from TheFox Support:Hello Paul, thanks for purchasing Thefox!The footer section is made with widgets.You need to edit this fromAppearance > WidgetsWe used the text widget in the first and forth column.The second column ...
Mario
Layer Slider Pop upClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 22, 2019 at 9:37am
2
Most recent comment from TheFox Support:Hello Mario,Unfortunately this is not possible without buying the plugin.If you want to create a modal, then there is some free plugins you could use.Do not hesitate to contact us if you have more qu ...
Kristin Schaab
Contact Form 7 and spamClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 15, 2019 at 10:03am
2
Most recent comment from TheFox Support:Hello Kristin,Please check this posthttps://wpbuilders.co/best-anti-spam-plugins-wordpress/Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Eric
adjust top paddingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 6, 2019 at 9:43am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Saajidah Gafoor
Speed optimisationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 5, 2019 at 8:49am
2
Most recent comment from TheFox Support:Hello Saajidah, thanks for purchasing Thefox!I am affraid that the problem is the additional plugin you are using and also your server settings / web hosting.First check the result of GTmetrix ( it u ...
Saajidah Gafoor
Tab support in v.3.6.2Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 1, 2019 at 7:21pm
7
Most recent comment from TheFox Support:You're welcome!Regarding Yoast you may want to check this article : https://wpbuilders.co/how-to-setup-yoast-seo-plugin/Do not hesitate to contact us if you have more questions.
Have a nice weekend! ...
Steven
URGENT!! WP Bakery Elements not showing after upgradeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 30, 2019 at 12:07pm
5
Most recent comment from Steven:That's great, thanks
Michel
blog translationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 19, 2019 at 9:29pm
8
Most recent comment from TheFox Support:Hello Michel,Glad to hear that the problem is fixedDo not hesitate to contact us if you have more questions.
Have a nice weekend!
Regards.
Mike
No longer able to submit messages front endClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 14, 2019 at 5:46pm
2
Most recent comment from Mike:Please disregard - submitted issue to Contact Form 7 author
Trevor Lazarus
Disappearing WPBakery ElementsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 10, 2019 at 5:00pm
3
Most recent comment from TheFox Support:Hello Trevor,If the theme is activated, you should be able to see those widgets again.We are currently experiencing a problem with the license registration, a new update for the theme will be availabl ...
Sean Hurley
Featured imageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 6, 2019 at 11:20am
2
Most recent comment from TheFox Support:Hello Sean,Try to add this custom css ( thefox > styling options ) :.post .post-attachement { display: none; }That should do the trickDo not hesitate to contact us if you have more questions.
Have a n ...