Public Tickets
paul william
Import Demo dataClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 18, 2018 at 9:28am
6
Most recent comment from TheFox Support:Hello Paul,Please contact envato to ask for a refund.Demo data are here, you just don't have the images, all the layout etc are included.You just have to use your own images or buy the one we used.We ...
Marcelo A Malagrino
Using WPBakery page builderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 15, 2018 at 9:19am
4
Most recent comment from TheFox Support:Hello Marcelo,You're welcome, glad to have been able to helpDid you updated Thefox to the latest version?If you did and still have the problem, could you please give us access to your dashboard?Kind r ...
Erika
Image Carousel with captionsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 12, 2018 at 9:39am
4
Most recent comment from TheFox Support:Sorry about thatDo not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Jaime
Uploading the demo contentClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 27, 2018 at 9:18am
7
Most recent comment from TheFox Support:Hello Jaime,This is the Title bar, you can remove it from the page settings :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#set-page-titleOr if you want ...
Ronald
Sidebar Single Product PageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 17, 2018 at 8:11pm
4
Most recent comment from TheFox Support:Hello Ronald,We checked their tutorial, it seems that you need to remove the line 239 ( echo ''; )and257 ( )from our header.php file.Do not hesitate to contact us if you have more questions.
Have ...
Katy
Help downloading preset demosClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 16, 2018 at 9:46am
2
Most recent comment from TheFox Support:Hello again,Katy please avoid to create duplicated tickets, our team won't reply any faster, please check the first ticket you published, thanks in advanceKind regards
Michael Brett
The purchase code already has been registered. Could you deregister purchase code on the another domain and try again.Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 7, 2018 at 6:00pm
2
Most recent comment from TheFox Support:Hello Michael,We de-registered the code, you should be able to use it now.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
William T
Side bar menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 7, 2018 at 5:56pm
4
Most recent comment from TheFox Support:Hello William,Unfortunately this is not possible, you would need to create your own template to make this.Sorry for not being able to help you this time.Do not hesitate to contact us if you have more ...
Hélio Félix
Google Maps API Error - ExpiredKeyMapErrorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 2, 2018 at 5:55pm
2
Most recent comment from TheFox Support:Hello Felix,Yes, now google maps api isn't free anymore.Please update to the latest version our theme should let you put your own api code and explain how to get one.Do not hesitate to contact us if y ...
Blake Rice
Unable to Register w/ Purchase CodeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 31, 2018 at 6:39pm
4
Most recent comment from TheFox Support:You're welcome, glad to have been able to help !Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Energybusinesscorp
PostsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 28, 2018 at 10:16pm
4
Most recent comment from TheFox Support:Hello Energybusiesscorp,
Did you set "featured image" for your posts?
When you are editing a post the three things you need to check :
https://drive.google.com/file/d/1vEHkPzkBjc1hU-GSCw1C8w6pSc7k0 ...
Matteo Sodi
We deleted an account with an active licenseClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 28, 2018 at 10:09pm
2
Most recent comment from TheFox Support:Hello Matteo, thanks for purchasing Thefox!We removed the license and you should be able to re-use it now.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Bridget Overson
thefox themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 27, 2018 at 7:34pm
2
Most recent comment from TheFox Support:Hello Bridget, thanks for using Thefox!Please check this link :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#set-pageloaderDo not hesitate to contact u ...
Nguyen Van Luc
Need support to install themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 25, 2018 at 8:12pm
2
Most recent comment from TheFox Support:Hello Nguyen, thanks for purchasing our theme!If you import the classic demo it will import all the pages.If you dont need all the pages you can import the page one by one from Appearance > Import dem ...
ibibiib
customize side menu (header layout left naviagtion)Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 24, 2018 at 9:59am
2
Most recent comment from TheFox Support:Hello again,If you want to do this you would need to modify the header php file directly.This may not be a easy modification to do if you are not familiar with http and php.Unfortunately our support d ...