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Public Tickets

Hélio Félix Root Footer multi languageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 28, 2018 at 3:11pm   6 Most recent comment from TheFox Support:Hello Felix,I agree, we should maybe add it to our documentation.Glad you have been able to find it!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. James Demo content errorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 28, 2018 at 2:33pm   4 Most recent comment from TheFox Support:Hello James,If you changed the permission and modified the wp-config file like asked then you shouldn't get the same error   Please change file permission to 775." and that you have tried adding "d ... Isa Installation error / white pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 28, 2018 at 2:10pm   4 Most recent comment from TheFox Support:Hello Isa,Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Mark Category Pages Not WorkingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 24, 2018 at 9:59am   3 Most recent comment from TheFox Support:Hello Mark,Can you please try to disable any custom plugins you are using and then clear the server and browser cache.Then make sure your server is set correctly, you can find the settings recommende ... John Primeaux compatibility with Visual Composer 5.0.1Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 23, 2018 at 10:31am   2 Most recent comment from TheFox Support:Hello John, thanks for purchasing Thefox!We see that you are using a really old version ( 1.58, we are currently a 3.1.2 ) of our theme, what you should do :- Take a backup of your site.-  Then go t ... SOPHIA Parallax effectClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 19, 2018 at 6:13pm   4 Most recent comment from TheFox Support:No problem, hope you will be able to fix the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Klaus themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 15, 2018 at 8:19pm   2 Most recent comment from TheFox Support:Hello Klaus,Unfortunately we don't have a HTML version of ThefoxWe checked your site but it seems to be loading very fast and to be optimized, do you have any problems currently?Regards Chet WPBakery doesn't show any elementsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 13, 2018 at 7:34pm   13 Most recent comment from TheFox Support:Hello Stilian,I am sorry but we only do support for customers that have on going support status.Try to contact your host and make sure your php settings are ok, you can ask for the error log to get mo ... Alex Adding menu item borderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 11, 2018 at 2:57pm   6 Most recent comment from TheFox Support:Hello Alex,Glad to hear that you have been able to fix the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Melissa Responsive elements not workingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 8, 2018 at 8:25pm   21 Most recent comment from TheFox Support:Hello Melissa,Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Josh How to remove items from post pagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 6, 2018 at 10:56am   2 Most recent comment from TheFox Support:Hello Josh,If you want to remove it from all the site you can add this custom css ( thefox > styling options ) :.post-info { display:none; }This should do the trick.Do not hesitate to contact us if y ... Elbert Cordova error on woocommerce products pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 6, 2018 at 10:53am   6 Most recent comment from TheFox Support:Hello Elbert,We see that you modified the theme name, this is not allowed, you can use a child theme and change the child theme name if needed but you need to keep the main theme name.Regarding your ... Meritxell Castillo Categories as a product, remove from the listClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 6, 2018 at 10:24am   2 Most recent comment from TheFox Support:Hello Meritxell,You can do this from Woocommerce > Settings > Products > DisplayThen from there change "Shop page display" to Product only.This will hide the categories.Do not hesitate to contact us ... Ömer Ergün Backend EditorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 3, 2018 at 7:27pm   4 Most recent comment from TheFox Support:Hello Omer,This is really strange, if you can give us access to your dashboard we can try to check the console to see if there is any errors.Regards SOPHIA install updatesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 3, 2018 at 5:51pm   4 Most recent comment from TheFox Support:Hello Sophia,You only need to update the main "theme" ( not need to install or update the child theme )For more information you can check this article :Theme updateDo not hesitate to contact us if you ...