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Public Tickets

SOPHIA Install page effect parallaxClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 21, 2017 at 6:17am   12 Most recent comment from TheFox Support:Hello Sophia,Glad to have been able to helpDo not hesitate to contact us if you have more questions. Have a nice day! Regards. Adistia Troubles in the carousel and how to hide the date and author on all pagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 19, 2017 at 9:29am   2 Most recent comment from TheFox Support:Hello Adistia,1. Try to update the theme to the latest version2. Try to use the "text" mode when editing this text, not the visual3. We need to have a link to the page and where we can see the module ... Meritxell Castillo Translation and LocalizationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 16, 2017 at 2:49am   4 Most recent comment from TheFox Support:Hello Meritxell,Did you translated the theme using the po files?The easiest way to translate the theme is to use Poedit and to create a po file of your language. You can find the .po file in the lang ... Peter Modify spacing on single product pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 14, 2017 at 2:56am   4 Most recent comment from TheFox Support:Hello Peter,You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Andy Renk Adding Phone number to menu lineClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 14, 2017 at 2:52am   2 Most recent comment from TheFox Support:Hello again,To do this you will need to Install the child theme and then make modification to the header.php file.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Bas Showcase 01Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 13, 2017 at 2:22am   2 Most recent comment from TheFox Support:Hello Bas, thanks for purchasing Thefox!Unfortunately we currently don't have an option to use the cart icons in the left header.If you want to only add the icon with the number of item in the shop it ... Brad Anchored menu links - highlightedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 9, 2017 at 3:18am   2 Most recent comment from TheFox Support:Hello Brad,I am not sure to understand, if you are using the "One page template" then if you have anchor link in your menu they will show highlighted when you reached the section.We checked the homep ... Brad Portfolio RolloversClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 9, 2017 at 3:13am   4 Most recent comment from TheFox Support:Hello Brad,Try to change the css to :.port_img_link,.portfolio_desc { display:none !important; }.post_link{ width: 1000%; height: 1000%; top: 0; left: 0; opacity:0;}.port_post_link{min-width:100%; }Th ... Matthew My logo moved itself to the middle of the page & error codes on the top of the website. I also can't find out how to change the color of certain text.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 8, 2017 at 3:51am   2 Most recent comment from TheFox Support:Hello Matthew, thanks for purchasing Thefox!First what version of the theme are you using?Also are you using any custom plugins?We advice you to disable any custom plugins you are using and see if you ... Paola Staff member shows Page not foundsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 7, 2017 at 1:33am   2 Most recent comment from TheFox Support:Hello Paola,Can you try to go to Settings > Permalinks and just click "Save changes"That should do the trick.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Astrid Can't import demo dataClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 2, 2017 at 4:14am   2 Most recent comment from TheFox Support:Hello Astrid, thanks for purchasing Thefox!You need to change your wordpress folders permission, depending on your host the way to do this differ.Please try to contact your host support and ask them ... Brad Tables - Values removing commas for line breaksClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 29, 2017 at 2:25am   2 Most recent comment from TheFox Support:Hello Brad,Unfortunately the only way to do this is to re-create the table using html.You can create the table you want without the "," , then send us a link to your page, then we will send you the ht ... Joren TheFox not good on looking on MacClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 28, 2017 at 2:11am   8 Most recent comment from TheFox Support:Hello Joren,You need to edit the thefox/woocommerce/ files ( single-product related files )Do not hesitate to contact us if you have more questions. Have a nice day! Regards. cosima Background image positionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 27, 2017 at 1:21am   2 Most recent comment from TheFox Support:Hello Cosima, thanks for purchasing Thefox!Unfortunately there is no such option in the visual composer.You would need to add a custom class to your row, for example :bg_bottom_rowand then add this cu ... Anisha Need help in Icon BoxClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 26, 2017 at 2:19am   2 Most recent comment from TheFox Support:Hello Anisha, sorry for the late reply.You can add this custom code :.icon_box2_hex i { font-size:40px !important; }and change the 40px to the size you want to use.To use your own icons it is more dif ...