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Public Tickets

Yicheng B Single Page ImportClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 10, 2017 at 12:28am   4 Most recent comment from TheFox Support:Hello Yicheng,From Appearance > Import Demo DataYou need to have the latest version of the theme installed.Theme updateDo not hesitate to contact us if you have more questions. Have a nice day! Reg ... Yicheng B Iconbox alignmentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 10, 2017 at 12:20am   4 Most recent comment from TheFox Support:Hello Yicheng,It seems that the problem is that you choose to have the row content to be set in the "middle"Go edit the row and change the content position to default.Do not hesitate to contact us if ... Yicheng B Imaging not scalingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2017 at 12:36am   2 Most recent comment from TheFox Support:Hello Yicheng,Please go edit the row and make sure you didn't set any Left or Right padding.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Yicheng B Staff codeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2017 at 12:26am   2 Most recent comment from TheFox Support:Hello Yicheng,You can easily create those using the "Staff" module :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#create-staff-pageThen just select the ... Anisha Import Demo DataClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2017 at 12:18am   3 Most recent comment from TheFox Support:Hello Anisha, thanks for purchasing Thefox!The problem comes from  your server settings, you need to change the folder permission settings.Please try to contact your host support and ask them to chan ... Eder Serve scaled imagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 6, 2017 at 1:15am   2 Most recent comment from TheFox Support:Hello Eder,This is something you can ignore, this isn't affecting the speed of your website or classement in google.Do not hesitate to contact us if you have more questions. Have a nice day! Regards ... Paula Wrobel footer - too much padding and not centredClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 5, 2017 at 3:19am   4 Most recent comment from TheFox Support:Hello Paula,Add this custom css :#footer { min-height: 0; padding-bottom:0px; }The widget are acutally centered, only the menu text is left aligned so it seems on the left.If you want to change this ... Sonia VERY URGENTClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 4, 2017 at 12:48am   4 Most recent comment from TheFox Support:Hello Sonia,Make sure you are using the version 3.0.3 of the theme.To update the theme : Theme updateFor the page, make sure you have the permalinks correctly set.Go to Settings > Permalinks and clic ... Wealth Well Done Social media icons in headerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 3, 2017 at 1:36am   2 Most recent comment from TheFox Support:Hello,Unfortunately it's not possible without modifying the theme header.php file and adding custom css to adjust those modifications.If needed you can contact our dev that does freelance job at selse ... Ernesto how to install any of the 30 possibles demos you offer in STUNNING DEMOClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 3, 2017 at 1:25am   17 Most recent comment from TheFox Support:Hello Ernesto,Which page of the demo you want to import?You were talking about the "One page", if you need one page for your homepage try to import "one page".If you only want to set one of the pag ... Cody Top Bar News TickerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 3, 2017 at 12:56am   2 Most recent comment from TheFox Support:Hello Cody, thanks for purchasing Thefox!Unfortunately support doesn't cover 3rd party plugin or modifications.Try to put the shortcode in php like this :echo do_shortcode([theshortcode]); Do not hes ... Paula Wrobel spaces between rowsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2017 at 3:20am   2 Most recent comment from TheFox Support:Hello Paula,Row, Custom heading, Text block have a default bottom margin of 35px set from the visual composer.Go edit the row and set the bottom margin to 0px to remove the space.Do not hesitate to c ... Paula Wrobel carousel issues - testimonials and partnersClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2017 at 3:19am   4 Most recent comment from TheFox Support:Hello Paula,We checked the page multiple time and everything seems ok.The screenshot you sent us is what the carousel would looks like if the script is not loaded correctly.Are you using any custom pl ... Veronica Revolution Slider FullscreenClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2017 at 3:00am   6 Most recent comment from TheFox Support:Hello Veronica,Currently this is the only solution they provide if you have an offset showing / hiding on different screen size or changing size.They told us that you could do this with custom javasc ... Veronica No answer to the ticketsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2017 at 4:13am   2 Most recent comment from TheFox Support:Hello again,We are not ignoring any tickets, our team can take up to 2 days to reply.Concerning code or tweaking questions we sometimes need to get back to our devs that are not always prompt to reply ...