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Public Tickets

Ruff Haus Can't Access Site: Error 503 Service UnavailableClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 1, 2017 at 12:12am   2 Most recent comment from TheFox Support:Hello Ruff,This is not something related to the theme, you need to try to contact your host support.If you have added any additional plugins, those might be the source of the problem.Currently we don' ... proveex Portfolio half width sizeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 1, 2017 at 12:09am   9 Most recent comment from TheFox Support:Hello Eduardo,If you need additional support you would need to renew your support.Try to update the theme and plugins.Regards Kevin Hill Plugin incompatibility: Thrive LeadsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 30, 2017 at 5:06am   9 Most recent comment from Rema:Thanks for the feedback, I've created PRIVATE TICKET #1257943. I purchased thrive. I'm new to wordpress. I'm just trying to figure things out.  I've attached a screenshot of the error. The issue seem ... thirdriver Updating thefox and visual composureClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 26, 2017 at 4:10am   4 Most recent comment from TheFox Support:Hello Thirdriver,You don't need the license to any plugins to update the plugins.What you need to do is to deactivate and delete the plugins you want to update.Then if you update the theme the latest ... Jean-Philippe Acensi Displaying arrows in body of the pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 25, 2017 at 1:00am   3 Most recent comment from TheFox Support:Hello Jean-Philippe, thanks for purchasing Thefox!Glad to see you have been able to fix the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Wealth Well Done Pages displaying categoriesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 21, 2017 at 2:13am   2 Most recent comment from TheFox Support:Hello,You can set this from Thefox > Blog options Show Sidebar for tags, category, etc pages?*Change this to yes and this should fix the problem.Do not hesitate to contact us if you have more questio ... Elizabeth share buttons on postsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 20, 2017 at 3:40am   2 Most recent comment from TheFox Support:Duplicated ticket.We replied to your other one.Regards Wealth Well Done slow speed. Any tips to optimize it faster?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 18, 2017 at 11:34pm   2 Most recent comment from TheFox Support:Hello there,We notice that the sumo? plugins is slowing the site loading process but it is still loading rather fast here.What mobile browser and what is the net connection you are using?Regards Ricardo Leandro Child ThemeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 18, 2017 at 11:24pm   4 Most recent comment from TheFox Support:Hello Ellison,In the next update we will add a "hook", so you won't have to modify the main theme file.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Josh Elwood Them Install ErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 14, 2017 at 1:52am   2 Most recent comment from TheFox Support:Hello Josh,The problem is probably the server "max_allowed_packet" settings, increase this option should resolve the problem.Do not hesitate to contact us if you have more questions. Have a nice day! ... Jamal Maxsam Visual EditorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 13, 2017 at 12:16am   2 Most recent comment from TheFox Support:Hello Jamal, thanks for purchasing Thefox!Can you give us a link to your site, also tell us the current wordpress, theme and visual composer version you are using, also if you are using any custom pl ... Capt Obvious equal height icon boxesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 11, 2017 at 3:12am   4 Most recent comment from TheFox Support:Hello Capt, You can put custom css for each page click this button https://drive.google.com/open?id=0B4U2I7SLFLQYM1dZY0RvZUZ3dkkDo not hesitate to contact us if you have more questions. Have a nice ... Anastasia add a category to the breadcrumbs in woocommerce product pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 10, 2017 at 12:59am   9 Most recent comment from TheFox Support:Hello Yazan,I am sorry but please create a new ticket.Thanks in advance.Regards Michael revolution sliderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 5, 2017 at 3:28am   6 Most recent comment from TheFox Support:Hello Michael,Glad to hear that you have been able to set the slider.If you need any more help do not hesitate to re-contact us.Have a nice day!Regards Matias Retamal Images Gallery SettingsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 24, 2017 at 2:06am   2 Most recent comment from TheFox Support:Hello Matias, thanks for purchasing Thefox!You can add this custom css ( thefox > styling options ) :.pp_social { display: none !important; }This should do the trickDo not hesitate to contact us if y ...