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Public Tickets

Veronica WPML Staff MembersClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 26, 2017 at 1:21pm   2 Most recent comment from TheFox Support:Hello Veronica,With the WPML settings you are able to define which posts can be translated or not.https://wpml.org/faq/how-to-translate-custom-types/Do not hesitate to contact us if you have more ques ... Veronica Visual Composer ColumnsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2017 at 2:05am   2 Most recent comment from TheFox Support:Hello Veronica,Yes, it's possible you need to modify the columns responsive options and hide them on tablet, then create a new row with new columns that are hidden on desktop but only visible on table ... Wealth Well Done Updates crashed my siteClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2017 at 1:43am   10 Most recent comment from TheFox Support:You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice weekend! Regards. Wealth Well Done Blank space above headerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2017 at 5:53am   1 Most recent comment from Wealth Well Done:Thank you for helping me fix the navigation issue.  I am struggling to get my site back to the way it was before it crashed.  Can you let me know why there is that big white space under the header? ... Roudy Courser Custom CSS styling not retaining code.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2017 at 2:15am   4 Most recent comment from TheFox Support:Hello Roudy,Do you still have the problems?We checked your site and can't see the "hr" tag you were talking about.For the custom css we see that you added some, is it still disappearing after few hour ... Wealth Well Done UpdateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2017 at 8:03pm   1 Most recent comment from Wealth Well Done:Hello:  I installed the updated fox theme available today, 9/20/17, and it caused some issues with my Jetpack plugin.  My site stats are no longer displaying.  Is this an issue you are having with ... Eder Sticky HeaderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2017 at 2:10am   2 Most recent comment from TheFox Support:Hello Elder,Unfortunately our theme doesn't have this feature.Our new theme that will be out in a few month will have it tho.Do not hesitate to contact us if you have more questions. Have a nice day! ... Jorge Gonzales Help in Web PositioningClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2017 at 1:58am   2 Most recent comment from TheFox Support:Hello Jorge, thanks for purchasing Thefox!For the SEO, use Yoast SEO : https://wordpress.org/plugins/wordpress-seo/Make sure to modify the page snippet on all page to have the page ranked correclty : ... Paula Wrobel child themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 19, 2017 at 12:30am   2 Most recent comment from TheFox Support:Hello Paula, thanks for purchasing Thefox!If you want to use a child theme then you can activate the child theme from the beginning.Do not hesitate to contact us if you have more questions. Have a ni ... Patricia Problems with the theme installationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 19, 2017 at 12:29am   6 Most recent comment from TheFox Support:Hello Patricia,You're welcome, glad to have been able to help you!Can you please change your 1 star review, to a 5 stars, it will really help our team and boost our motivation.Do not hesitate to conta ... Tom Please answer my private ticketClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 17, 2017 at 11:49am   1 Most recent comment from Tom:Hello,Can you tell me where I need to modify the portfolio function for a video lightbox?Thanks. Tom Prive ticket - not respondingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 17, 2017 at 11:47am   1 Most recent comment from Tom:Hello,Could you please answer my question from 5 days ago? (PRIVATE TICKET #129779)Thanks:) mike mobile menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 17, 2017 at 1:47am   2 Most recent comment from TheFox Support:Hello Mike,When you click on the a link it will change the page so no need to run and extra script to close the menu, but if you want to do this I think you can use our "One page" template, when using ... Veronica Event calendarClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 16, 2017 at 12:53am   2 Most recent comment from TheFox Support:Hello Veronica,I am sorry but we don't support 3rd party plugins.I hope you can understand.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Rebecca Re-Installing ThemeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 15, 2017 at 2:57am   2 Most recent comment from TheFox Support:Hello Rebecca, thanks for purchasing Thefox!Glad you were able to figure it ou!Do not hesitate to contact us if you have more questions. Have a nice day! Regards.