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Public Tickets

Karim Staff Member ElementClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 15, 2017 at 1:02am   2 Most recent comment from TheFox Support:Hello Karim,Are you using the Yoast SEO plugin?The problem is that you are using the Yoast SEO plugin but didn't modify the page snippet : https://drive.google.com/open?id=0B4U2I7SLFLQYV2tSaWtHVThDem ... Rebecca portfolio carouselClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 15, 2017 at 12:55am   5 Most recent comment from TheFox Support:Hello Rebecca,Please try to go to Plugins and disable all the plugins except :WPbackery page builderThefox custom postsSlider revolutionLayersliderand see if you still have the problem.Regards Josh Elwood Removing TagsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 15, 2017 at 12:44am   4 Most recent comment from TheFox Support:Hello Josh,Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Josh Space between menu and contentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 15, 2017 at 12:39am   4 Most recent comment from TheFox Support:Hello Josh,Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Dominik Installation error / white pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 13, 2017 at 5:27am   2 Most recent comment from TheFox Support:Hello again,We replied to your private tickets, make sure your server settings are set correctly, contact your host support and give us more information if you still have problems.Regards Andy Renk Portfolio FilterClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 13, 2017 at 5:24am   5 Most recent comment from TheFox Support:Hello Andy,First, please don't bump your tickets, it deduces the priority of the ticket.You need to use "Tags" for the portfolio filter, not categories.Also our support can take from 1 to 2 days to r ... Basavant Unable to install Slider PluginClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 9, 2017 at 5:15am   2 Most recent comment from TheFox Support:Hello Basavant,What error do you get?Can you make sure your server has the correct settings, you can find the recommended settings in this article : What To Do If Demo Content Import FailsDo not hesi ... nirbhay licenceClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 7, 2017 at 6:51am   2 Most recent comment from TheFox Support:Hello Nirbhay, thanks for purchasing Thefox!If you are trying to "activate" the plugins license this is not possible using our theme license.Please check the following articles for more information :P ... Juliette FONTClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 7, 2017 at 6:50am   2 Most recent comment from TheFox Support:Hello Juliette, thanks for purchasing Thefox!Go to Thefox > Main content styling.You can set the text color from this tab.Do not hesitate to contact us if you have more questions. Have a nice day! R ... Joren Modifications to Blog element in Visual ComposerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 7, 2017 at 6:25am   4 Most recent comment from TheFox Support:Hello Joren,From functions/rd_widget/widget-s-blogposts.phpDo not hesitate to contact us if you have more questions. Have a nice day! Regards. Joren Account making is requiredClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 5, 2017 at 4:19am   4 Most recent comment from TheFox Support:Hello Joren,I can't currently reach your site, could you please give me the link to the shop.Regards Joren Sidebar in search resultsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 4, 2017 at 7:41am   6 Most recent comment from TheFox Support:Hello Joren,Make sure you replaced all the $rd_data["rd_blog_sidebar"] !== 'no'by'no' == 'no'Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Fernando Active Add-Ons in Slider RevolutionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 4, 2017 at 6:13am   2 Most recent comment from TheFox Support:Hello Fernando,If you want to use the Slider revolution add ons you need to purchase a license of the plugins.The default plugin doesn't allow you to use the addons unless you own a license.Do not hes ... Isaac Madrid Mobile MenuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2017 at 5:25am   2 Most recent comment from TheFox Support:Hello Isaac,You need to set the mobile menu from Appearance > MenusIf you want your main menu to be used as mobile menu, select the main menu and in the bottom of the page check the "Mobile menu".Do n ... mike leonard Keep getting "Page Not Found" message.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2017 at 5:22am   2 Most recent comment from TheFox Support:Hello Mike, thanks for purchasing Thefox!You are not able to install the main theme?If you are having problem installing the problem, then please try to change your server settings to the one you can ...