Public Tickets
Grady
Theme brokeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 4, 2018 at 4:20am
2
Most recent comment from TheFox Support:Hello Grady, thanks for purchasing Thefox!Did you updated the theme and also the plugins?Did you tried to refresh the server and browser cache?Are you using any custom plugins, if yes try to disable ...
Perry Albrigo
Blog imagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 4, 2018 at 4:18am
4
Most recent comment from TheFox Support:Hello Perry,I really doubt this, can you try to update the theme to the latest version we just released and only use the visual composer and the plugin that are included in our theme by default.We che ...
Bill Robeson
WooCommerce VersionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 4, 2018 at 4:13am
2
Most recent comment from TheFox Support:Hello Bill,Yes it's compatible, in fact WooCommerce didn't made any changes that needed update on our part, that's why we don't write anything in the changelog.Maybe from now we will make additional ...
Basavant
How do i add button in menu?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 3, 2018 at 4:51am
2
Most recent comment from TheFox Support:Hello Basavant,If you want to add buttons like the site you sent us, you need to add custom css for the menu items you are using.Those two buttons are in fact normal menu items and the owner of this w ...
Andy Renk
HOVER BOXES ISSUESClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 30, 2017 at 7:27am
7
Most recent comment from TheFox Support:Hello Andy,First regarding your questions.The hover box should have been disabled, this is a miss from our team, the animation and buttons are using the default visual composer feature that are not en ...
Andy Renk
Filtering Not WorkingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 30, 2017 at 5:17am
2
Most recent comment from TheFox Support:Hello Andy,The filtering is a "isotope" filter not "ajax", it means that the tags showing in the filter are only the tags of the posts currently loaded.Do not hesitate to contact us if you have more q ...
Keren
TranslationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 30, 2017 at 4:56am
2
Most recent comment from TheFox Support:Hello Keren,We are not familiar with the loco plugin, to translate the theme :The easiest way to translate the theme is to use Poedit and to create a po file of your language.
You can find the .po f ...
Karim
Count ToClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 22, 2017 at 9:05am
2
Most recent comment from TheFox Support:Hello Karim,For the commas this is not possible, for the styling you can add this custom css :.count_number { font-size: 37px; line-height: 45px; font-weight: 300; letter-spacing: 3px; margin-bottom: ...
Heather Filtz
PortfolioClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 21, 2017 at 5:14am
2
Most recent comment from TheFox Support:Hello Heather,This is done via the portfolio module :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#create-portfolio-pageDo not hesitate to contact us if ...
mike leonard
menusClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 16, 2017 at 3:13pm
3
Most recent comment from mike leonard:No, I cannot scroll down. On another Theme I can scroll down, but not yours. I have not activated your Theme on my site because of this scrolling issue so a link will do no good. If you create a menu ...
Karim
Staff Member ElementClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 15, 2017 at 1:02am
2
Most recent comment from TheFox Support:Hello Karim,Are you using the Yoast SEO plugin?The problem is that you are using the Yoast SEO plugin but didn't modify the page snippet :
https://drive.google.com/open?id=0B4U2I7SLFLQYV2tSaWtHVThDem ...
Rebecca
portfolio carouselClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 15, 2017 at 12:55am
5
Most recent comment from TheFox Support:Hello Rebecca,Please try to go to Plugins and disable all the plugins except :WPbackery page builderThefox custom postsSlider revolutionLayersliderand see if you still have the problem.Regards
Josh Elwood
Removing TagsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 15, 2017 at 12:44am
4
Most recent comment from TheFox Support:Hello Josh,Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Josh
Space between menu and contentClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 15, 2017 at 12:39am
4
Most recent comment from TheFox Support:Hello Josh,Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Dominik
Installation error / white pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 13, 2017 at 5:27am
2
Most recent comment from TheFox Support:Hello again,We replied to your private tickets, make sure your server settings are set correctly, contact your host support and give us more information if you still have problems.Regards