Okay

Public Tickets

Kate Post Archive View to Grid?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 6, 2018 at 6:53am   4 Most recent comment from TheFox Support:Hello Kate,Yes, we are referring to Cesis.The reason we made Cesis is that we had too many customers on Thefox and we are currently not able to make update that would let us include the features we wa ... Teatro ZinZanni Custom Post Types -- best approach?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 4, 2018 at 9:09am   2 Most recent comment from TheFox Support:Hello Robert, thanks for purchasing Thefox!If you want to create your own custom post and custom field then we recommend you to make your own plugin that add your custom posts and custom fields.If yo ... Sinaptic change aspect of single postClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 27, 2018 at 9:39am   2 Most recent comment from TheFox Support:Hello Sinaptic,If you want to edit the title part then check the "page_title_ctn" place.post-attachementfor the thumbnail part.If you need customization you can also contact our dev that does it on h ... Giacomo rd mega menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 26, 2018 at 8:57am   4 Most recent comment from TheFox Support:Hello Giacomo,You have change the php version?Also are you using any custom plugins?It is a problem with the server settings for sure.Kind regards Carlos Featured ImageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2018 at 7:42am   2 Most recent comment from TheFox Support:Hello Carlos,Are you talking about the Portfolio module images, or the single project page of the portfolio?Anyway, first you will need to install our child theme.Kind regards paul william Import Demo dataClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 18, 2018 at 9:28am   6 Most recent comment from TheFox Support:Hello Paul,Please contact envato to ask for a refund.Demo data are here, you just don't have the images, all the layout etc are included.You just have to use your own images or buy the one we used.We ... Marcelo A Malagrino Using WPBakery page builderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 15, 2018 at 9:19am   4 Most recent comment from TheFox Support:Hello Marcelo,You're welcome, glad to have been able to helpDid you updated Thefox to the latest version?If you did and still have the problem, could you please give us access to your dashboard?Kind r ... Erika Image Carousel with captionsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 12, 2018 at 9:39am   4 Most recent comment from TheFox Support:Sorry about thatDo not hesitate to contact us if you have more questions. Have a nice day! Regards. Jaime Uploading the demo contentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 27, 2018 at 9:18am   7 Most recent comment from TheFox Support:Hello Jaime,This is the Title bar, you can remove it from the page settings :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#set-page-titleOr if you want ... Ronald Sidebar Single Product PageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2018 at 8:11pm   4 Most recent comment from TheFox Support:Hello Ronald,We checked their tutorial, it seems that you need to remove the line 239 ( echo ''; )and257 ( )from our header.php file.Do not hesitate to contact us if you have more questions. Have ... Katy Help downloading preset demosClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 16, 2018 at 9:46am   2 Most recent comment from TheFox Support:Hello again,Katy please avoid to create duplicated tickets, our team won't reply any faster, please check the first ticket you published, thanks in advanceKind regards Michael Brett The purchase code already has been registered. Could you deregister purchase code on the another domain and try again.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 7, 2018 at 6:00pm   2 Most recent comment from TheFox Support:Hello Michael,We de-registered the code, you should be able to use it now.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. William T Side bar menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 7, 2018 at 5:56pm   4 Most recent comment from TheFox Support:Hello William,Unfortunately this is not possible, you would need to create your own template to make this.Sorry for not being able to help you this time.Do not hesitate to contact us if you have more ... Hélio Félix Google Maps API Error - ExpiredKeyMapErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 2, 2018 at 5:55pm   2 Most recent comment from TheFox Support:Hello Felix,Yes, now google maps api isn't free anymore.Please update to the latest version our theme should let you put your own api code and explain how to get one.Do not hesitate to contact us if y ... Blake Rice Unable to Register w/ Purchase CodeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 31, 2018 at 6:39pm   4 Most recent comment from TheFox Support:You're welcome, glad to have been able to help !Do not hesitate to contact us if you have more questions. Have a nice day! Regards.