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Public Tickets

Augustin PortfolioClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 15, 2017 at 4:23am   8 Most recent comment from TheFox Support:Hello Augustin,You don't need to update the child theme.If you don't have any custom php in your child theme linked to the portfolio module then you should be able to see the new option when you are e ... Brad LayerSlider WP licencingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 13, 2017 at 5:11am   10 Most recent comment from TheFox Support:Hello Timothy,You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions.Have a nice a week! Regards. Andrew Theme cannot be deletedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 12, 2017 at 6:50am   2 Most recent comment from TheFox Support:Hello Andrew,This is strange if you change the folder to lowercase it should work.Please try to delete it from FTP, this should fix the problem.Regards Michał Visual Editor - front endClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 12, 2017 at 6:44am   4 Most recent comment from TheFox Support:Hello Michał,You're welcome!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Micah Visual Composer Front End Not WorkingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 9, 2017 at 9:43am   5 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Regards. michele Can not installClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 6, 2017 at 8:10am   2 Most recent comment from TheFox Support:Hello Michele, thanks for purchasing Thefox!The problem is probably your server settings, please make sure to set your server settings to the one you can find in this article :What To Do If Demo Conte ... NGOC HeaderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 6, 2017 at 8:09am   2 Most recent comment from TheFox Support:Hello again,We replied to your other ticket about how to set the header on the left.Unfortunately this is not possible to set different header type to different page unless using additional custom php ... Al Winchell search barClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 3, 2017 at 5:09am   2 Most recent comment from TheFox Support:Hello AI,It depends, I don't know what type of html would render your shortcode.Please try to add it after the nav part ( line 252 )Also you could activate our search field from the Thefox > Header ... Moises Error 500 on Previer or ActivateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 2, 2017 at 6:48am   4 Most recent comment from TheFox Support:Hello Moises, The visual composer latest version is 5.0.1 so it's ok. For the images of the demo, we can't include them because of the copyrights, all the images are replaced by placeholder. Do n ... Hannah Mobile menu positionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 1, 2017 at 5:23am   2 Most recent comment from TheFox Support:Hello Hannah, thanks for contacting us!I am sorry but it seems that your purchase code is invalid,Could you please verify the purchase code and create a new ticket.Thanks in advance.Regards Julian Visual composer isn't workClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 1, 2017 at 4:47am   4 Most recent comment from TheFox Support:Hello Julian,Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. aaron Navigation on mobileClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 1, 2017 at 4:37am   6 Most recent comment from TheFox Support:Hello Zuhal,Then please re-new the support or buy a new license of the theme ( if you are creating a new website ) and create a new ticket.Thanks in advance.Regards Trevor Mobile LogoClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 30, 2017 at 4:25am   6 Most recent comment from TheFox Support:Hello Trevor,Try to disable askimet or jetpack, also if you are using wordpress.com :https://en.support.wordpress.com/themes/mobile-themes/Do not hesitate to contact us if you have more questions. Re ... Nikiforos Bafas Custom headerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 28, 2017 at 5:56am   2 Most recent comment from TheFox Support:Hello Nikiforos,I am sorry but our support doesn't support customization.If you need customization you can contact our partners : Or the envato studio.Sorry for not being able to help you this time.D ... Mireia Insert IframeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 28, 2017 at 5:48am   4 Most recent comment from TheFox Support:Hello Mireia,The problem is the css from the additional script you are using.Try to add this custom css :.container { max-width:2000px!important; }Do not hesitate to contact us if you have more quest ...