Public Tickets
Dario
Issue Yoast SEO + "Recent Blog post"Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 29, 2017 at 6:05am
2
Most recent comment from TheFox Support:Hello Dario, thanks for purchasing Thefox!I am sorry but your support expired, you will need to renew it.Make sure you have SEO settings set correctly.Regards
dima
BLOG PROBLEMsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 28, 2017 at 6:09am
2
Most recent comment from TheFox Support:Hello Dima,1. Did you set any widget to the sidebar from Appearance > Widgets, make sure to have at least 1 widget in the default sidebar.2. This is because you are using the posts page, go to Setting ...
You
LayerSlider next slide after videoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 28, 2017 at 5:45am
2
Most recent comment from TheFox Support:Hello You, thanks for purchasing Thefox!No the problem is not because you don't have the license of the plugin activated.We recommend the Slider revolution rather than the Layerslider.They have bette ...
NGOC
New UpdatesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 28, 2017 at 5:33am
2
Most recent comment from TheFox Support:Hello NGOC, thanks for purchasing Thefox!1. You don't need a license to use the plugins, they want you to "verify / activate" the plugin but this is not needed, it's only for enable the auto update. i ...
Paul French
Child ThemeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 25, 2017 at 6:38am
2
Most recent comment from TheFox Support:Hello Paul,If you have renamed the theme thefox2 this is probably why this is not working.Make sure you have the theme name and theme folder unchanged.Do not hesitate to contact us if you have more q ...
AinaKamardine
Language issuesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 24, 2017 at 6:02am
4
Most recent comment from TheFox Support:Hello AinaKamardine,To translate the theme and the woocommerce plugin you need to follow the step we sent you in our previous reply.If you need to translate the Woocommerce plugin part only to french ...
Ali Almandeel
MenuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 24, 2017 at 5:39am
2
Most recent comment from TheFox Support:Hello Ali,It seems that your support has expired.Please re-new it.You should be able to set an other menu from Appearance > Menus.Regards
Rob
staff carousel - style3Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 18, 2017 at 7:38am
2
Most recent comment from TheFox Support:Hello Rob,1. If you are using the child theme, go to the main theme and copy the content of thefox/functions/rd_shortcodes/rd_staff_carousel.php in the functions.php of your child theme.Then search fo ...
Kevin Hill
JQuery ConflictClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 16, 2017 at 7:11am
2
Most recent comment from TheFox Support:Hello Kevin,We will send this to our dev team,thanks for the feedback!Regards
proveex
Change hover title backround colorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 16, 2017 at 6:57am
2
Most recent comment from TheFox Support:Hello Proveex, thanks for purchasing Thefox!If you want to do this, you need to install and activate the child theme.Then go edit the single-portfolio.php ( you can do this from appearance > editor ) ...
Václav
Hooks and functionsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 15, 2017 at 5:40am
8
Most recent comment from TheFox Support:Hello,You need to check the php files, for the shortcode check thefox/functions/rd_shortcodesYou will be able to see something like this : if (!function_exists('blog_sc')) {This is what you need to u ...
Xeko
A ERROR WITH VCClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 14, 2017 at 5:20am
2
Most recent comment from TheFox Support:Hello Xeko,Can you give us a link to the page?Also are you using any custom plugins?Currently we don't have any bug with the blog.Regards
Shane
error codes 500Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 14, 2017 at 4:34am
9
Most recent comment from TheFox Support:Hello Shane,We looked into your site but couldn't find any 500 error pages, also we see that you are using Yoast SEO but not settings the page snippet, which is something you need to do or there is no ...
Ricardo Benton
Visual Composer UpdateClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 14, 2017 at 1:39am
7
Most recent comment from Ricardo Benton:I bought the full version of Visual Composer, you may close this ticket. Thank you for your assistance.
Peter
Bouncing navigation arrowsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 13, 2017 at 4:31am
6
Most recent comment from TheFox Support:Hello Peter,Then can you please send us a link to the actual single product page of your site, if you have all thumbnail set the same size the page area or arrow shouldn't be bouncing, only the left t ...