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Public Tickets

Saeed Nazari Visual Composer Plugin Of Fox themeClosed Pre-Sales Questions   Updated January 10, 2017 at 2:08am   1 Most recent comment from Saeed Nazari:Please Remove This.Thanks Alexandre Can I create a similar presentation ?Closed Pre-Sales Questions   Updated January 6, 2017 at 6:58am   2 Most recent comment from TheFox Support:Hello Alexandre, thanks for contacting us!Yes it's possible!Using the portfolio you could also have the same effect you see on their site for the image.Do not hesitate to contact us if you have more ... Anh Khoa Visual ComposerClosed Pre-Sales Questions   Updated December 2, 2016 at 4:48am   2 Most recent comment from TheFox Support:Hello Anh,It depends of the plugins, our theme is modifying the default VC modules, some of the VC plugin or extensions also modify the default module so won't work or will overwrite our theme functi ... Cbr Portflio Single PageClosed Pre-Sales Questions   Updated October 14, 2016 at 4:51am   2 Most recent comment from TheFox Support:Hello Cbr,Yes you can change the thumbnail size if needed, or create the portfolio post as a page so you can make the content show the way you like.Do not hesitate to contact us if you have more quest ... Tatiane Pires Plugins includedClosed Pre-Sales Questions   Updated September 9, 2016 at 6:22am   6 Most recent comment from TheFox Support:Hello Ivan,The page you look is a really old version of the visual composer.You can still do this using the template button : https://drive.google.com/file/d/0B4U2I7SLFLQYWG05X2NuU3IydlE/view?usp=dri ... Tatiane Pires Render blocking JavaScriptClosed Pre-Sales Questions   Updated September 7, 2016 at 5:26am   3 Most recent comment from TheFox Support:Hello again,The script and css are loaded when needed but if you use the custom plugins and don't use a "minify" plugin then you will have blocking css and javascript.Do not hesitate to contact us if ... Cbr iconClosed Pre-Sales Questions   Updated August 16, 2016 at 6:58am   2 Most recent comment from TheFox Support:Hello Cbr, thanks for purchasing Thefox!We replied to your other ticket.Do not hesitate to contact us if you have more questions. Regards. John Original Menu drop down file locationsClosed Pre-Sales Questions   Updated July 19, 2016 at 6:23am   2 Most recent comment from TheFox Support:Hello John, thanks for contacting us.I am sorry but could you please create a new ticket using our purchase code so we can verify your purchase and your support.We don't work on modifications so we wo ... Anna Visual Composer and LayerSlider not updated - page brokenClosed Pre-Sales Questions   Updated May 31, 2016 at 7:12am   2 Most recent comment from TheFox Support:Hello Anna,I am sorry but next time could you please create a ticket under thefox category because we can't verify your purchase.What you need to do is delete both plugins and then try to go to Appea ... Andrew export page filesClosed Pre-Sales Questions   Updated May 14, 2016 at 5:52am   2 Most recent comment from TheFox Support:Hello Andrew,The images will be replaced by Placeholder because of the copyrights.All the video we use are free to use tho.Do not hesitate to contact us if you have more questions. Regards. Paula Del Mas Transitions and animationClosed Pre-Sales Questions   Updated March 30, 2016 at 7:51am   2 Most recent comment from TheFox Support:Hello Paula,Yes of course, any animation on the site can be changed or disabled.Do not hesitate to contact us if you have more questions. Regards. Thales About changing languageClosed Pre-Sales Questions   Updated March 22, 2016 at 10:36am   13 Most recent comment from TheFox Support:Hello Ame,In fact we checked their file and they seems to only be using a file that has a lot of common words used in most of the theme that's why it's not translating our theme.We joined the nl_NL.p ... Olanrewaju Full Screen RevolutionClosed Pre-Sales Questions   Updated January 21, 2016 at 7:01pm   1 Most recent comment from Olanrewaju:Hello,Please I want a full screen revolution slider with header and footer (without any content on page except the slider) to all fit into computer screen without scrolling.How can I achieve this? Curtis Miller Woo Commerce 2.5Closed Pre-Sales Questions   Updated January 20, 2016 at 11:00am   2 Most recent comment from TheFox Support:Hello Curtis,We are currently working on this update so it will be ready for this week for sure, maybe tomorrow.Sorry for the inconvenience and thanks for your patience.Do not hesitate to contact us i ... Victor The Fox + WPTouchClosed Pre-Sales Questions   Updated January 12, 2016 at 10:59pm   1 Most recent comment from Victor:Hello.Today I was surprised to see that The Fox Theme and WPTouch plugin are not working together properly, so I have to search for another way to make website looking good on mobile devices.The thi ...